Maureen Fettig
Rapid City,SD
Summary
Experienced Customer Service Representative with 11 years of experience working in busy, fast-paced call centers. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Seamstress
Stone's Dakota Bison
02.2015 - Current
We make custom made furniture, mostly out of buffalo hide. I do all of the sewing
- Enhanced customer satisfaction by providing timely and precise sewing services for various types of furniture
- Effectively collaborated with team members during large-scale production orders which resulted in meeting strict deadlines without compromising quality standards.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Wait on customers and answer phones
Seamstress
At Home Design
09.2011 - 10.2014
- Enhanced customer satisfaction by providing timely and precise sewing services for various types of home decor.
- Cut sewed drapes and other window coverings
- Sometimes did installations
Customer Service Representative
ASI
09.2007 - 06.2010
Took incoming calls to help customers with whatever needs they had
Helped them with their needs; ordering parts, coaching them on problems with appliances, setting up appointments and delivery times
Education
No Degree - Computer Use, Typing, Office Work
Career Learning Center
Rapid City, SD10.2000
GED -
Stevens High School
Rapid City, SD05.1974
Skills
- Critical Thinking
- Conflict Resolution
- Complaint Handling
- Customer satisfaction measurement
- Professional telephone demeanor
- Customer Service
- Problem-solving abilities
- Customer Relations
- Problem Resolution
- Call center experience
Additional Information
I have retail as well as waitressing and bartending experience. Have worked with customers most of my adult life
Also worked customer service for GE Money, and at Conseco in collections
Timeline
Seamstress
Stone's Dakota Bison
02.2015 - Current
Seamstress
At Home Design
09.2011 - 10.2014
Customer Service Representative
ASI
09.2007 - 06.2010
No Degree - Computer Use, Typing, Office Work
Career Learning Center
GED -
Stevens High School
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