Kaitlyn Bilotta
Steger,IL
Summary
Dynamic professional with extensive experience in emergency response management and problem-solving, honed as a 911 Dispatcher for the Village of Oak Lawn. Expert in data entry and multitasking, with a knack for maintaining composure under pressure. Certified in CPR and emergency medical dispatch procedures, displaying a commitment to excellence and a passion for helping others and saving lives.
Overview
8
8
years of professional experience
Work History
911 Dispatcher
Village of Oak Lawn
Oak Lawn, USA
03.2019 - Current
- Efficient multitasker monitoring multiple radios and phone lines at one time
- Knowledge of police, fire and medical terminology
- Experience in operating computer-aided dispatch and map systems
- Training in emergency management response procedures
- Clearly and professionally communicate with multiple police and fire units on the radios
- Certified Training Officer
- Certified MABAS Division 21 Dispatcher; certified police dispatcher
- CPR and LEADS certified
Correctional Counselor
The Salvation Army- Pathway Forward
11.2018 - 03.2019
- Recorded residents’ movements and locations in and out of the center
- Conducted headcounts; maintained responsibility of the residents' locations at all times
- Administered breathalyzers, urine analysis, pat-downs, and room and vehicle searches
- Ensured rules were all followed; provided appropriate consequences when necessary
- Provided and organized residents’ medication
Bartending/Cocktail Waitress
Clicks Billiards
01.2018 - 10.2018
- Managed large parties of cocktail tables and pool tables
- Strong time management
- Money management and organization
- Recorded and prioritized orders accurately
- Practiced safe alcohol service; trained knowledge in signs of intoxication
Business Relations Representative
Sovereign Health
02.2017 - 10.2017
- Provided luncheons, breakfast, or coffee to potential clients while giving a brief presentation on the company’s multiple locations, treatment programs and modalities
- Developed strong networking skills; attended multiple networking conferences
- Made phone calls and sent e-mails to other facility liaisons to create and maintain professional relationships
- Maintained motivation to create my own productive schedule
- Knowledge of mental health, addiction, detox and therapy services and modalities
Education
Bachelor’s Degree - Health and Human Sciences, Psychology, Minor in Forensic Science
Purdue University
05-2014
Skills
- Information intake
- Data entry
- Problem-solving
- Flexible and adaptable
- Multitasking Abilities
- Emergency medical procedures
- Emergency response management
- Computer skills
- Call control techniques
Personal
- PADS program volunteer
- Village of Steger Christmas Baskets program volunteer
- Vacation Bible School Leader
Timeline
911 Dispatcher
Village of Oak Lawn
03.2019 - Current
Correctional Counselor
The Salvation Army- Pathway Forward
11.2018 - 03.2019
Bartending/Cocktail Waitress
Clicks Billiards
01.2018 - 10.2018
Business Relations Representative
Sovereign Health
02.2017 - 10.2017
Bachelor’s Degree - Health and Human Sciences, Psychology, Minor in Forensic Science
Purdue University
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