Kaitlyn Boone
Deltona,FL
Summary
Highly-motivated shift leader with desire to master new skills. A team player known for maintaining positive work relationships who is able to work under pressure while assisting and providing team guidance to assure a healthy work environment and an efficient performance. Provides superb customer service which ensures customers needs and satisfaction by deescalating situations using effective communication skills. Efficient in time management and decision making. Uses strategic planning to improve operations in a fast paced environment.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Shift Manager
Sterling Restaurant
Orange City, Florida
05.2023 - Current
- Supervise daily restaurant operations and ensure proper health regulations.
- Train and mentor new staff on standard procedures.
- Resolve customer complaints effectively and efficiently to ensure customer satisfaction.
- Collaborate with management to develop efficient strategies for the restaurant and the team.
- Manage daily cash intake by counting out registers.
- Inspect work areas regularly for cleanliness and organization standards.
- Help employees accomplish tasks during busier periods.
- Develop and maintain positive working relationships with staff and customers.
- Ensure completion of all opening and closing duties are completed accurately and in a timely manner.
- Provide coaching and guidance to team members to improve performance.
- Assist in resolving escalated customer service issues in a timely manner.
- Respond quickly and effectively to emergency situations as they arise.
- Identify needs of customers promptly and efficiently.
- Manage inventory by performing efficient counts and maintaining accurate records using Excel.
- Ensure team members perform their duties efficiently by providing guidance, support, and oversight
Education
University High School
Orange City, FLSkills
- Staff training
- Customer service
- Cash handling
- Health regulations
- Conflict resolution
- Team leadership
- Inventory management
- Time management
- Effective communication
- Decision-making
- Shift leadership
- Employee training
- Flexible schedule
- Energetic and enthusiastic
- Tech-Savvy
- Team development
- Handling customer complaints
- Teamwork and collaboration
- Strategy development
- Multitasking capacity
- Task prioritization
- Attention to detail
Languages
English
Full Professional
Certification
- Servsafe
Accomplishments
- Magna cum laude
References
References available upon request.
Timeline
Shift Manager
Sterling Restaurant
05.2023 - Current
University High School