Kaitlyn Boyd
Fort Cavazos,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Sams Club
05.2015 - 07.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Investigated and resolved customer inquiries and complaints quickly.
Member Service Representative
Sams Club
06.2014 - 03.2015
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Created and maintained detailed database to develop promotional sales.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Team Member
Fowlers Inflatables
03.2013 - 03.2015
- Contributed to team success by completing jobs quickly and accurately.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
Aviation Boatswains Mate
United States Navy
11.2011 - 10.2012
- Oversaw underway replenishment procedures to maintain equipment used in unloading and loading cargo.
- Handled aviation fuel and chemicals with correct procedures and quality control standards.
- Stood watch during specified periods
Education
High School Diploma -
E. A Laney High School
Wilmington, NC06.2011
Skills
- Customer Support
- Communication
- Social Perceptiveness
- Complex Problem-Solving
Timeline
Member Service Representative
Sams Club
05.2015 - 07.2016
Member Service Representative
Sams Club
06.2014 - 03.2015
Team Member
Fowlers Inflatables
03.2013 - 03.2015
Aviation Boatswains Mate
United States Navy
11.2011 - 10.2012
High School Diploma -
E. A Laney High School
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