Summary
Overview
Work History
Education
Work Availability
Skills
Quote
Timeline
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Kaitlyn Brabham

Virtual Customer Service Representative
Blythewood,SC

Summary

Customer service professional with extensive experience in the customer service industry who is knowledgeable and dedicated. Solid team player with an outgoing, positive demeanor and demonstrated ability to establish rapport with clients. Committed to improving customer satisfaction and contributing to the success of the company. Focused on quality, speed, and process optimization. Articulate, energetic, and goal-oriented with a demonstrated passion for building relationships, cultivating partnerships, and expanding businesses.

Overview

7
7
years of professional experience
2
2
years of post-secondary education

Work History

Customer Service Representative

Everise
01.2021 - Current

Everise is a customer experience company that grants companies access to Hard working and attentive employers to help with their remote business needs. As a customer service agent at Everise my core activities included:

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Assisted customers with setting appointments,Answering Inquiries regarding appointments, and canceling appointments when needed..

Newborn Photographer

Mom 365
12.2019 - 03.2020

Mom 365 is a Newborn photography company that helps moms and families cherish their memories forever with a click of a button. As a Newborn photographer my core activities included:

  • Engaging and communicating with hospital faculty and staff
  • Thoughtfully determine and adjust babies in positions with props and equipment, while ingeniously selecting camera angles to optimize a slide show for the family.
  • Assessing customer needs and examining order contents to identify processing requirements and timelines.
  • Utilized our editing software to perform photo editing, retouching and restoration; and Displayed originality while utilizing our editing software to help customers create unique photo products.

Warehouse Associate

LuLaRoe
Blythewood, SC
07.2017 - 01.2020

LuLaRoe is a fashion warehouse that distributed clothing to retailers nationwide. At LuLaRoe my core activities included:

  • Consistently lifted materials weighing as much as 75 pounds.
  • Operated PC and RF-based computer systems for inventory management.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Performed inventory control, such as counting and stocking merchandise.

Account Manager

Five Eleven
Columbia, SC
06.2017 - 07.2017

Five Eleven was a third-party company that sold and managed accounts for Direct TV. At Five Eleven my core activities included:

  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Boosted sales numbers with proactive account servicing and diligent relationship-building.
  • Directed work of an efficient administrative team maintaining accurate sales, inventory and order documentation.

Shift Lead

Hardee's
Blythewood, SC
02.2015 - 06.2017

Hardees is a fast-food restaurant that serves hot food from burgers to fries. At Hardees my core activities included:

  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Kept employees operating productively and working on tasks to meet business and customer needs.

Education

High School Diploma -

BLYTHEWOOD HIGH SCHOOL
Blythewood
08.2012 - 06.2016

Associate of Arts - Business Administration

Claflin University
06.2016 - 12.2016

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

    Thoughtful compassion and empathy

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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Customer Service Representative

Everise
01.2021 - Current

Newborn Photographer

Mom 365
12.2019 - 03.2020

Warehouse Associate

LuLaRoe
07.2017 - 01.2020

Account Manager

Five Eleven
06.2017 - 07.2017

Associate of Arts - Business Administration

Claflin University
06.2016 - 12.2016

Shift Lead

Hardee's
02.2015 - 06.2017

High School Diploma -

BLYTHEWOOD HIGH SCHOOL
08.2012 - 06.2016
Kaitlyn BrabhamVirtual Customer Service Representative