Kayla Kars
Richlands,VA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Vimo Inc
07.2023 - 12.2023
- Enrolling customers in health insurance plans, helping customers manage accounts, finding creative solutions to any, and all, consumer problems that arise
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website thus improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Diagnosing, assessing, and resolving problems or issues in a timely manner.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
Remote Customer Service Representative
Tapestry
08.2021 - 05.2022
- Took inbound calls resolving billing and customer service issues/complaints and encouraged sales.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Sought ways to improve processes and services provided.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Cashier
Walmart
04.2020 - 07.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Computer Repair Certification -
Southwest Virginia Community College
Richlands, VA05.2020
Skills
- Managing Multiple Tasks
- Technical Support
- Call Triaging
- Problem-Solving Ability
- CRM Software
- Computer Proficiency
- Conflict Resolution
- Customer Account Management
- Active Listening
- Troubleshooting and Assistance
- Compassion and Empathy
- Teamwork and Collaboration
- Active Listening
- Troubleshooting and Assistance
- Compassion and Empathy
- Teamwork and Collaboration
Additional Information
- Willing to relocate: Anywhere
Languages
Turkish
Elementary
Timeline
Customer Service Representative
Vimo Inc
07.2023 - 12.2023
Remote Customer Service Representative
Tapestry
08.2021 - 05.2022
Cashier
Walmart
04.2020 - 07.2021
Computer Repair Certification -
Southwest Virginia Community College