Kaitlyn Busby
Mobile,AL
Summary
Seasoned server with extensive experience in managing high-pressure situations and delivering exceptional customer service. Proven ability to excel in communication, multitasking, and problem-solving, translating these skills into effective business strategies. Strong track record of fostering client satisfaction and operational efficiency. Ready to leverage these strengths to drive growth and success in a business environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/Beverage Cart
Robert Trent Jones Golf Trail
12.2022 - Current
- Clarrifies customer questions about food and beverage items and assists with menu selection through fifty choices
- Restocks between seven to ten times a day, organizes and orders products for beverage cart to maintain optimum inventory
- Displays enthusiasm and promotes excellent service to hundreds of customers, successfully increasing referrals, and walk-in business.
Dog walker
Rover
07.2022 - Current
- Motivated dog walker with hands-on experience, providing ample time for multiple restroom breaks and fourty-five minutes of exercise
- Creates varieties of customized walks and services to meet clients' expectations and needs
- Abides by many different instructions from multiple pets at a time and stays on current schedules.
Bartender
Mikata Japanese Steakhouse
11.2023 - 08.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Upheld strict regulations for safe alcohol service and food safety.
Crew Member
Mo'Bay Beignet Co.
03.2021 - 03.2022
- Provided friendly, courteous service to create memorable moments for hundreds of guests
- Accounted for thousands from the cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
- Coordinated in-depth training to several employees in food preparation and customer-facing roles to promote strong team performance.
Education
Bachelor of Science in Business Administration - Business Management
Auburn University, Harbert College of Business
Auburn, AL08.2024
Skills
- Guest Engagement
- Order Management
- Supply Restocking
- Item promotion
- Sales Techniques
- Relationship Management
- Exceptional customer service
- Sales expertise
- Strong Work Ethic
Leadership Experience
Delta Gamma, Mentor/Big, Guides a younger girl in her transition as an Auburn student and a freshman being away from home for the first time., Demonstrates strong leadership skills and counseled a younger girl academically.
Activities
- Tiger Rhythym, 04/2021, Present
- Delta Gamma, 08/2020, Present
Certification
Excel Associate Certification Exam
Timeline
Bartender
Mikata Japanese Steakhouse
11.2023 - 08.2024
Server/Beverage Cart
Robert Trent Jones Golf Trail
12.2022 - Current
Dog walker
Rover
07.2022 - Current
Crew Member
Mo'Bay Beignet Co.
03.2021 - 03.2022
Bachelor of Science in Business Administration - Business Management
Auburn University, Harbert College of Business
Excel Associate Certification Exam
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