Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Senior Quality Assurance Lead
St Clair Foods
Memphis, TN
06.2024 - Current
Developed comprehensive test plans, cases, and scripts to validate product functionality and performance.
Conducted regular reviews of test artifacts to ensure compliance with established standards and best practices.
Led a team of QA technicians , ensuring consistency in test execution and timely delivery of results.
Ensured accurate documentation of test results, facilitating informed decision-making during release planning meetings.
Reduced product defects by conducting thorough root cause analysis and implementing corrective actions.
Conducted post-release audits to identify opportunities for process improvements in future projects effectively.
Implemented automation techniques where appropriate, streamlining testing efforts and increasing efficiency.
Coached and motivated 12-person QA team to develop competencies.
Enforced compliance with federal, state, local and internal regulations related to product quality and operational activities.
Wrote, reviewed and approved documents to preserve quality assurance.
Admissions Advisor
Paul Mitchell the School Memphis
Memphis, TN
05.2019 - Current
Reviewed applications for accuracy and completeness, followed up with applicants to obtain additional information as needed.
Supported various departments within the institution by providing administrative assistance when needed.
Attended college fairs to inform students about academic programs, financial aid options, housing opportunities and other related topics.
Analyzed data trends related to recruitment efforts for tracking purposes.
Maintained accurate records of all admissions activities in student database system.
Assisted prospective students with the admissions process, provided information and answered questions.
Organized campus tours for prospective students and their families, answered questions about the school's curriculum, policies and procedures.
Participated in departmental meetings focused on recruitment initiatives or strategy planning.
Responded promptly to inquiries from parents or guardians regarding admissions procedures or policies.
Collaborated with financial aid, education and career services departments to achieve student enrollment targets.
Sandwich Artist/Cashier
Cheffie's Cafe
Memphis, TN
05.2017 - 03.2018
Organized inventory for efficient restocking of products.
Followed established procedures for handling money transactions accurately.
Upsold additional items to increase store profits.
Verified that prepared food met quality standards prior to serving it to customers.
Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
Greeted customers and provided product knowledge.
Restocked kitchen supplies by rotating food according to dates and health guidelines.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.