Kaitlyn Cantrell
Seattle,WA
Summary
Customer-focused professional with over 10 years of experience in delivering exceptional service and building strong relationships. Proven ability to navigate complex situations with clarity and care while creating positive experiences. Adaptable in fast-paced environments, demonstrating effective communication and professionalism.
Overview
7
7
years of professional experience
Work History
Account Executive, Tableau Specialist
Salesforce, Inc
Seattle, WA
10.2023 - Current
- Cultivated strong customer relationships through trust and responsive service.
- Managed high-pressure situations while maintaining professionalism and effective communication.
- Delivered tailored presentations to diverse audiences, adapting styles to meet specific needs.
- Recognized for exceptional performance and leadership, showcasing reliability and teamwork.
- Collaborated with cross-functional teams to enhance customer journeys, similar to cabin crew coordination.
Enterprise Corporate Sales, Tableau Software
Salesforce, Inc
Seattle, WA
04.2021 - 09.2023
- Managed over 300 customer accounts, addressing service needs and resolving issues with empathy.
- Utilized active listening and questioning techniques to identify customer needs effectively.
- Exceeded performance goals through exceptional relationship building and high-quality service.
- Collaborated with internal specialists and support teams to enhance communication in dynamic environments.
Sr. Inside Sales Account Manager
Softchoice Corporation
11.2018 - 04.2021
- Provided personalized support to diverse customers, resolving challenges and ensuring long-term satisfaction.
- Mentored team members, enhancing group performance through leadership and collaboration.
- Managed high volumes of communication with accuracy and attention to detail.
- Navigated complex situations with professionalism, demonstrating strong problem-solving skills and flexibility.
Education
Bachelor of Business Administration - Focus of Marketing, Management
UNIVERSITY OF WASHINGTON
05-2018
Skills
- Exceptional, inclusive customer service
- Conflict resolution & emergency composure
- Clear, positive communication
- Strong teamwork & reliability
- Adaptable to fast-changing conditions
- Mobile device & digital tool proficiency
- Professional, brand-aligned conduct
Timeline
Account Executive, Tableau Specialist
Salesforce, Inc
10.2023 - Current
Enterprise Corporate Sales, Tableau Software
Salesforce, Inc
04.2021 - 09.2023
Sr. Inside Sales Account Manager
Softchoice Corporation
11.2018 - 04.2021
Bachelor of Business Administration - Focus of Marketing, Management
UNIVERSITY OF WASHINGTON