Kaitlyn Carey
Port Jefferson Station,NY
Summary
Hardworking, passionate job seeker with strong organizational and customer service skills. I'm a fast learner and eager to secure a job position that can work alongside of my school schedule.
AVAILABILITY:
- Any time: Mon, Wed, Fri, Sun
- Prior to evening: Tues, Thurs
- Occasional: Sat
Overview
10
10
years of professional experience
Work History
Childcare
Private Families
11.2015 - Current
- Experience with children of all ages, specialize with families that have multiple children.
- Experience with ASD children.
- Able to provide customized and personalized care for children in their home.
- Administers one-on-one care meeting the physical, emotional, social, and intellectual needs of children.
- Transporting children to and from activities such as school, after school programs and plans scheduled.
Customer Service Representative
Stony Brook Medicine, CPMP/PEO
Stony Brook, NY
07.2024 - 07.2025
- Extremely high-volume call center representative as well as completing both clerical and clinical office work.
- Personally handling patient care 1:1 with a minimum of 70 patients to a maximum of 105 patients daily.
- Able to manage high-stress situations, maintaining professionalism under pressure.
- Ability to efficiently handle delicate health information, direct patient to correct mode of contact whether that be: physician, nurse, emergency service, billing, medical records.
- Ability to efficiently handle service in a timely manner.
- Knowledge and awareness of entire departments rules, requirements, patient services while also knowing how to correctly direct patient to another department if needed.
- Knowledge to correctly schedule patients for ER discharge follow-ups based on medical terminology provided by ER.
Desk Attendant/Gym Assistant
Planet Fitness
11.2019 - 03.2020
- Responsible for greeting members, prospective members and guests, customer service.
- Handled all front desk related activities including answering phones, checking members into the system, new member sign-up, gym tours, updates to system accounts.
- Contributed to positive team dynamics by assisting colleagues with tasks when necessary.
- Maintained cleanliness of entire gym.
Officer Clerk/Co-Manager
Inspirations Performing Arts Centre
10.2016 - 12.2019
- Assisted with the public recruiting and enrollment of students.
- Responsible for opening/closing our multiple locations of studios.
- Responsible for students, daily business income, all billing (such as monthly payments, enrollment, in-studio purchases, seasonal promotions, competition and recital season dues).
- Responsible for answering phones, paperwork, computer work and documentation for all kinds (students' and family information, billing information).
- Maintaining and looking after the physical care of each studio which included cleaning and security.
- Interactions with enrolled students, families and the direct public. Creating meaningful connections with returning students and their families. Making sure all needs of each student/family and employed teacher were met.
Wait Staff
East Wind Of Long Island
01.2016 - 06.2017
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously for long hours.
- Assisted with planning events, preparing and cleaning up.
- Serving guests, responding to questions, complaints, and special requests.
- Shifts required long hours, including doubles, with almost little to no time seated.
Education
Heavy Equipment - 2nd Year Apprentice
IUOE Local 138
Associate of Arts - Psychology/Political Science
Suffolk County Community College
Selden, NYSkills
- Courteous
- Creative
- Customer Service
- Able to work independently
- Team oriented
Timeline
Customer Service Representative
Stony Brook Medicine, CPMP/PEO
07.2024 - 07.2025
Desk Attendant/Gym Assistant
Planet Fitness
11.2019 - 03.2020
Officer Clerk/Co-Manager
Inspirations Performing Arts Centre
10.2016 - 12.2019
Wait Staff
East Wind Of Long Island
01.2016 - 06.2017
Childcare
Private Families
11.2015 - Current
Heavy Equipment - 2nd Year Apprentice
IUOE Local 138
Associate of Arts - Psychology/Political Science
Suffolk County Community College