Kaitlyn Djafari
Wichita Falls
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the credit union industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Member Service Representative
Wichita Falls Teachers FCU
04.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with opening and managing new personal and business accounts, Certificates of Deposit, and IRAs.
- Verified customer identification and documentation for compliant transactions.
- Educated and engaged customers with new bank products and services.
Teller
Wichita Falls Teachers FCU
11.2021 - 04.2023
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Medicine Technician
Brookdale Assisted Living
10.2019 - 01.2021
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Head Trainer
McAllister's Deli
09.2016 - 03.2019
- Collaborated with trainers from other locations on the opening and training of a new store.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Utilized variety of instructional design methodologies to create effective learning experiences.
Education
High School Diploma -
Rider High School
Wichita Falls, TXSkills
- Document processing
- Customer support
- Workflow optimization
- Member correspondence
- Fraud detection
- Banking law compliance
- Creative problem solving
- Planning and coordination
- Subject matter expertise
- Interpersonal communication
- New hire training
- Training material updates
Timeline
Member Service Representative
Wichita Falls Teachers FCU
04.2023 - Current
Teller
Wichita Falls Teachers FCU
11.2021 - 04.2023
Medicine Technician
Brookdale Assisted Living
10.2019 - 01.2021
Head Trainer
McAllister's Deli
09.2016 - 03.2019
High School Diploma -
Rider High School
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