Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn Dorn

Summary

Dynamic customer service professional with proven success in resolving customer issues, supporting last-mile logistics, and collaborating across teams to improve delivery outcomes. Skilled in problem-solving, real-time decision-making, and communication. Experienced in safely operating company vehicles and leading customer-facing teams. Seeking to grow within Amazon by contributing logistics expertise and quality assurance skills.

Overview

7
7
years of professional experience

Work History

Customer Service Delivery Station Liaison

Amazon
Salem, Oregon
01.2021 - Current
  • Provide real-time, in-station support to ensure accurate and timely resolution of package and delivery exceptions.
  • Communicate with customers via phone, email, and in-person to de-escalate concerns, reschedule deliveries, and build trust.
  • Partner with operations teams, dispatchers, and delivery drivers to correct logistical challenges and improve the delivery experience.
  • Apply analytical problem-solving and sound judgement to drive positive customer outcomes while upholding Amazon's core leadership principles.
  • Maintain productivity in high-pressure environments, effectively prioritizing and completing tasks to meet deadlines.
  • Proactively identify root causes of recurring delivery problems and implement solutions that improve delivery satisfaction scores.
  • Consistently meet and exceed established performance standards, including resolution times and customer experience metrics.

Assistant Manager

Independence Cinema
Independence, Oregon
03.2018 - 08.2020
  • Supervised daily operations and staff activities in a busy cinema environment.
  • Trained, scheduled, and led a team of employees to meet performance and service goals.

Seasonal Employee

City of Monmouth
Monmouth, OR
06.2019 - 08.2019
  • Safely operated company vehicles and equipment daily to support city services and complete assigned tasks.

Education

Associate of Arts Transfer Degree -

Portland Community College
Portland, OR
06-2026

High School Honors Diploma -

Central High School
Independence, OR
06-2019

Skills

  • Customer obsession
  • Verbal and written communication
  • Conflict resolution
  • Time management
  • Station Command Center
  • GeoStudio
  • Cortex
  • Microsoft Office

Timeline

Customer Service Delivery Station Liaison

Amazon
01.2021 - Current

Seasonal Employee

City of Monmouth
06.2019 - 08.2019

Assistant Manager

Independence Cinema
03.2018 - 08.2020

Associate of Arts Transfer Degree -

Portland Community College

High School Honors Diploma -

Central High School

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Kaitlyn Dorn