Kaitlyn Ebach
Chattanooga,TN
Summary
Enthusiastic and reliable server who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Microbiology Lab Assistant
University of Tennessee at Chattanooga
2024.01 - Current
- Inncoluation of various microorganisms.
- Supported fellow lab assistants with troubleshooting issues, fostering a collaborative work environment.
- Set up, maintained and verified sterility of lab equipment and tools.
- Operated wide range of laboratory equipment and instruments to complete analysis.
- Preparation of various medium for plates, slants, and broths.
- Promoted a safe work environment by consistently following biosafety guidelines when handling hazardous materials or biological agents.
Server
Texas Roadhouse Steakhouse
2023.02 - 2024.08
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Assistant Manager
Sonic DriveIn
2019.09 - 2022.12
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate of Science - Biology
Columbia State Community College
Columbia, TN05.2023
High School Diploma -
Independence High School
Thompson's Station, TN05.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Reliability
- Teamwork and Collaboration
- Professional Appearance
- Memory retention
- Problem-solving abilities
- Food safety understanding
- Works Well Under Pressure
- Warm and Friendly
- Suggestive Selling
- Multitasking
Timeline
Microbiology Lab Assistant
University of Tennessee at Chattanooga
2024.01 - Current
Server
Texas Roadhouse Steakhouse
2023.02 - 2024.08
Assistant Manager
Sonic DriveIn
2019.09 - 2022.12
Associate of Science - Biology
Columbia State Community College
High School Diploma -
Independence High School
Similar Profiles
Alicia BrackettAlicia Brackett
Registered Nurse at University of Tennessee, at ChattanoogaRegistered Nurse at University of Tennessee, at Chattanooga
Trey NalleyTrey Nalley
Lifeguard at University Of Tennessee At ChattanoogaLifeguard at University Of Tennessee At Chattanooga
Becky Tolmé WilliamsBecky Tolmé Williams
Associate Director at University of Tennessee at Chattanooga Counseling CenterAssociate Director at University of Tennessee at Chattanooga Counseling Center