Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic
Ihtzel Torres

Ihtzel Torres

McAllen

Summary

Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.

Overview

9
9
years of professional experience

Work History

Microbiology Lab Assistant

Identik Pack
08.2024 - 11.2024
  • Identified potential problems or discrepancies during laboratory testing procedures.
  • Successfully collaborated with team members on research projects.
  • Provided technical support for researchers conducting microbiology studies.
  • Ensured that all test results met quality assurance standards prior to release.
  • Followed safety protocols when handling hazardous materials.
  • Obtained specimens, cultivated, isolated and identifying microorganisms for analysis.
  • Analyzed results of tests and experiments to ensure conformity to specifications, using special mechanical, and electrical devices.
  • Tested raw materials, processes, or finished products to determine quality or quantity of materials or characteristics of substances.

Certified Nail Technician

Self/Employee
02.2022 - 11.2024
  • Adapted quickly to changes in procedures or product lines.
  • Demonstrated proficiency in manicures, pedicures, and nail art techniques.
  • Provided guidance on proper maintenance of nails between visits.
  • Maintained a safe and hygienic environment while performing treatments.
  • Utilized excellent customer service skills to ensure client satisfaction.
  • Scheduled, reserved, and booked appointments for clientele for nail and spa services.
  • Educated clients on proper nail care techniques, product selection, and the benefits of regular treatments.

Certified Phlebotomy Technician

STCL South Texas Clinical Lab.
08.2022 - 11.2023
  • Performed venipunctures veins utilizing alternative techniques such as butterfly needles or vacutainers.
  • Trained new phlebotomy technicians on the collection process and company policies.
  • Ensured that all supplies needed for sample collection were properly stocked at each station.
  • Answered patient questions regarding collection techniques and offered additional resources on collection process.
  • Demonstrated excellent customer service skills while interacting with patients of all ages.
  • Promoted effective communication flow both within and outside of the department.
  • Maintained a clean and orderly work environment to ensure safety for both staff and patients.
  • Picked up and delivered blood, other sample types, and lab supplies to appropriate areas.

Certified Phlebotomy Technician

DHR AT RENNACENSS HOSPITAL
01.2022 - 08.2022
  • Performed venipunctures on difficult veins utilizing alternative techniques such as butterfly needles or vacutainers.
  • Obtained blood samples from patients quickly, efficiently, and with minimum discomfort to patients.
  • Trained new phlebotomy technicians on the collection process and company policies.
  • Maintained a clean and orderly work environment to ensure safety for both staff and patients.
  • Picked up and delivered blood, other sample types, and lab supplies to appropriate areas.
  • Demonstrated excellent customer service skills while interacting with patients of all ages.
  • Processed blood specimens accurately using laboratory information systems.
  • Kept lab logs, reference materials, and other important data up to date.

Phlebotomy Technician

Florez Family Clinic
06.2018 - 12.2019
  • Performed venipunctures on difficult veins utilizing alternative techniques such as butterfly needles or vacutainers.
  • Obtained blood samples from patients quickly, efficiently, and with minimum discomfort to patients.
  • Trained new phlebotomy technicians on the collection process and company policies.
  • Demonstrated excellent customer service skills while interacting with patients of all ages.
  • Processed blood specimens accurately using laboratory information systems.
  • Prepared specimens for transport following established guidelines for specimen integrity requirements.
  • Organized and cleaned blood-drawing trays to maintain sterile environment.

Certified Nursing Assistant

DHR Rennacess Hospital
05.2018 - 09.2019
  • Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
  • Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
  • Completed daily documentation and charts regarding patient care and input reports into practice databases.
  • Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
  • Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals.
  • Helped maintain a positive environment by providing encouragement and support to residents.
  • Answered call lights to provide emergency treatment and assistance to patients.
  • Observed changes in patient status and response and immediately communicated concerns to nursing staff.

Bilingual Customer Service Representative

Maximus Federal Services
09.2017 - 03.2018
  • Answered incoming calls promptly, professionally greeting each caller.
  • Utilized strong bilingual communication skills to successfully assist customers.
  • Provided customer service in Spanish and English to customers over the phone, responding to inquiries and resolving issues.
  • Spoke clearly and persuasively in positive or negative situations, listening to customers to get clarification and respond to questions.
  • Answered inbound calls to handle customer inquiries, complaints and billing questions.
  • Assisted customers with product information, order status, payment methods, and shipping options.
  • Provided exceptional customer service to clients in fast-paced call center environment.

Home Health Aide Provider

Mi Gente Home Health
08.2017 - 09.2017
  • Monitored vital signs such as pulse rate, respiration rate and temperature.
  • Provided respite care for families needing temporary relief from caring for a loved one.
  • Assisted with personal hygiene needs such as changing bed linens, brushing teeth or applying lotion and ointment as needed.
  • Provided compassionate care to elderly and disabled clients in their homes.
  • Performed light housekeeping duties such as laundry, dusting and vacuuming.
  • Organized work assignments to ensure efficient completion of tasks within allotted time frames.
  • Observed patients' behavior patterns and reported any changes to supervisor or healthcare team.
  • Utilized appropriate body mechanics when lifting or moving patients in order to prevent injury.
  • Provided companionship and emotional support to patients and families.

Home Health Care Provider

Ace primary home care
08.2015 - 08.2017
  • Provided home health care services to elderly patients with chronic conditions, demonstrating strong interpersonal and communication skills.
  • Assisted with activities of daily living such as bathing, showering, dressing, grooming, toileting, incontinence care, transferring, ambulation and feeding, and nutrition support.
  • Promoted activities of daily living by assisting with dressing, grooming, and bathing.
  • Encouraged residents to do things alone to promote independence.
  • Responded promptly and positively to resident requests for assistance.
  • Identified changes in resident status or needs to communicate to nursing staff.
  • Assisted with ambulation, transfers and home exercise programs.

Customer Service Representative

Stripes Company
09.2016 - 05.2017
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.
  • Addressed customers courteously using suitable methods and problem-solving skills.
  • Processed orders, returns, and exchanges in an accurate and efficient manner.
  • Assisted customers with product selection by providing detailed information about available products and services.
  • Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.

Education

BLS -

National CPR Foundation
6090 S Fort Apache Rd Ste 110, Las Vegas, NV 8914
04-2025

certificated phlebotomist technical - undefined

Six Rn's
03.2018

GED - undefined

Christian Cornerstone School
07.2017

CNA-Nurse Certificated Assistant - undefined

Six's Rn's Institute
03.2017

PEER TO PEER

NAMI-Nacional Alliance On Mental Illness
ONLINE
05-2025

Skills

  • Customer support
  • Phlebotomy proficiency
  • Effective communication
  • Analytical reasoning
  • Strong attention to detail
  • Hygiene management
  • Problem-solving abilities
  • Strong verbal communication
  • Effective listening skills
  • Collaborative teamwork

LANGUAGES

Spanish Bilingual

Timeline

Microbiology Lab Assistant

Identik Pack
08.2024 - 11.2024

Certified Phlebotomy Technician

STCL South Texas Clinical Lab.
08.2022 - 11.2023

Certified Nail Technician

Self/Employee
02.2022 - 11.2024

Certified Phlebotomy Technician

DHR AT RENNACENSS HOSPITAL
01.2022 - 08.2022

Phlebotomy Technician

Florez Family Clinic
06.2018 - 12.2019

Certified Nursing Assistant

DHR Rennacess Hospital
05.2018 - 09.2019

Bilingual Customer Service Representative

Maximus Federal Services
09.2017 - 03.2018

Home Health Aide Provider

Mi Gente Home Health
08.2017 - 09.2017

Customer Service Representative

Stripes Company
09.2016 - 05.2017

Home Health Care Provider

Ace primary home care
08.2015 - 08.2017

certificated phlebotomist technical - undefined

Six Rn's

GED - undefined

Christian Cornerstone School

CNA-Nurse Certificated Assistant - undefined

Six's Rn's Institute

BLS -

National CPR Foundation

PEER TO PEER

NAMI-Nacional Alliance On Mental Illness

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