Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Ihtzel Torres

Ihtzel Torres

McAllen

Summary

Dynamic and detail-oriented professional with proven phlebotomy proficiency at DHR Rennacess Hospital. Recognized for exceptional customer support and effective communication skills, ensuring patient comfort and satisfaction. Adept at analytical reasoning and collaborative teamwork, consistently delivering high-quality results in fast-paced environments. Committed to maintaining hygiene standards and enhancing patient care experiences.

Overview

9
9
years of professional experience

Work History

Microbiology Lab Assistant

Identity Pack
08.2024 - 11.2024
  • Identified potential problems or discrepancies during laboratory testing procedures.
  • Successfully collaborated with team members on research projects.
  • Provided technical support for researchers conducting microbiology studies.
  • Ensured that all test results met quality assurance standards prior to release.
  • Followed safety protocols when handling hazardous materials.
  • Obtained specimens, cultivated, isolated and identifying microorganisms for analysis.
  • Analyzed results of tests and experiments to ensure conformity to specifications, using special mechanical, and electrical devices.
  • Tested raw materials, processes, or finished products to determine quality or quantity of materials or characteristics of substances.

Certified Nail Technician

Self/Employee
02.2022 - 11.2024
  • Adapted quickly to changes in procedures or product lines.
  • Demonstrated proficiency in manicures, pedicures, and nail art techniques.
  • Provided guidance on proper maintenance of nails between visits.
  • Maintained a safe and hygienic environment while performing treatments.
  • Utilized excellent customer service skills to ensure client satisfaction.
  • Scheduled, reserved, and booked appointments for clientele for nail and spa services.
  • Educated clients on proper nail care techniques, product selection, and the benefits of regular treatments.

Certified Phlebotomy Technician

STCL South Texas Clinical Lab.
08.2022 - 11.2023
  • Performed venipunctures veins utilizing alternative techniques such as butterfly needles or vacutainer.
  • Trained new phlebotomy technicians on the collection process and company policies.
  • Ensured that all supplies needed for sample collection were properly stocked at each station.
  • Answered patient questions regarding collection techniques and offered additional resources on collection process.
  • Demonstrated excellent customer service skills while interacting with patients of all ages.
  • Promoted effective communication flow both within and outside of the department.
  • Maintained a clean and orderly work environment to ensure safety for both staff and patients.
  • Picked up and delivered blood, other sample types, and lab supplies to appropriate areas.

Certified Phlebotomy Technician

DHR AT RENNACENSS HOSPITAL
01.2022 - 08.2022
  • Performed venipunctures on difficult veins utilizing alternative techniques such as butterfly needles or vacutainer.
  • Obtained blood samples from patients quickly, efficiently, and with minimum discomfort to patients.
  • Trained new phlebotomy technicians on the collection process and company policies.
  • Maintained a clean and orderly work environment to ensure safety for both staff and patients.
  • Picked up and delivered blood, other sample types, and lab supplies to appropriate areas.
  • Demonstrated excellent customer service skills while interacting with patients of all ages.
  • Processed blood specimens accurately using laboratory information systems.
  • Kept lab logs, reference materials, and other important data up to date.

Phlebotomy Technician

Flares Family Clinic
06.2018 - 12.2019
  • Performed venipunctures on difficult veins utilizing alternative techniques such as butterfly needles or vacutainer.
  • Obtained blood samples from patients quickly, efficiently, and with minimum discomfort to patients.
  • Trained new phlebotomy technicians on the collection process and company policies.
  • Demonstrated excellent customer service skills while interacting with patients of all ages.
  • Processed blood specimens accurately using laboratory information systems.
  • Prepared specimens for transport following established guidelines for specimen integrity requirements.
  • Organized and cleaned blood-drawing trays to maintain sterile environment.

Certified Nursing Assistant

DHR Rennacess Hospital
05.2018 - 09.2019
  • Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
  • Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
  • Completed daily documentation and charts regarding patient care and input reports into practice databases.
  • Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
  • Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals.
  • Helped maintain a positive environment by providing encouragement and support to residents.
  • Answered call lights to provide emergency treatment and assistance to patients.
  • Observed changes in patient status and response and immediately communicated concerns to nursing staff.

Bilingual Customer Service Representative

Maximus Federal Services
09.2017 - 03.2018
  • Answered incoming calls promptly, professionally greeting each caller.
  • Utilized strong bilingual communication skills to successfully assist customers.
  • Provided customer service in Spanish and English to customers over the phone, responding to inquiries and resolving issues.
  • Spoke clearly and persuasively in positive or negative situations, listening to customers to get clarification and respond to questions.
  • Answered inbound calls to handle customer inquiries, complaints and billing questions.
  • Assisted customers with product information, order status, payment methods, and shipping options.
  • Provided exceptional customer service to clients in fast-paced call center environment.

Home Health Aide Provider

Mi Gente Home Health
08.2017 - 09.2017
  • Monitored vital signs such as pulse rate, respiration rate and temperature.
  • Provided respite care for families needing temporary relief from caring for a loved one.
  • Assisted with personal hygiene needs such as changing bed linens, brushing teeth or applying lotion and ointment as needed.
  • Provided compassionate care to elderly and disabled clients in their homes.
  • Performed light housekeeping duties such as laundry, dusting and vacuuming.
  • Organized work assignments to ensure efficient completion of tasks within allotted time frames.
  • Observed patients' behavior patterns and reported any changes to supervisor or healthcare team.
  • Utilized appropriate body mechanics when lifting or moving patients in order to prevent injury.
  • Provided companionship and emotional support to patients and families.

Home Health Care Provider

Ace primary home care
08.2015 - 08.2017
  • Provided home health care services to elderly patients with chronic conditions, demonstrating strong interpersonal and communication skills.
  • Assisted with activities of daily living such as bathing, showering, dressing, grooming, toileting, incontinence care, transferring, ambulation and feeding, and nutrition support.
  • Promoted activities of daily living by assisting with dressing, grooming, and bathing.
  • Encouraged residents to do things alone to promote independence.
  • Responded promptly and positively to resident requests for assistance.
  • Identified changes in resident status or needs to communicate to nursing staff.
  • Assisted with ambulation, transfers and home exercise programs.

Customer Service Representative

Stripes Company
09.2016 - 05.2017
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.
  • Addressed customers courteously using suitable methods and problem-solving skills.
  • Processed orders, returns, and exchanges in an accurate and efficient manner.
  • Assisted customers with product selection by providing detailed information about available products and services.
  • Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.

Education

Associate of Arts - PEER TO PEER

NAMI-Nacional Alliance On Mental Illness
ONLINE
05-2025

BLS -

National CPR Foundation
6090 S Fort Apache Rd Ste 110, Las Vegas, NV 8914
04-2025

Associate of Arts -

Six RN's
Edinburg, TX
03.2018

GED -

Christian Cornerstone School
california
07.2017

CNA-Nurse Certificated Assistant -

Six's RN's Institute
Edinburg
03.2017

Skills

  • Customer support
  • Phlebotomy proficiency
  • Effective communication
  • Analytical reasoning
  • Strong attention to detail
  • Hygiene management
  • Problem-solving abilities
  • Strong verbal communication
  • Effective listening skills
  • Collaborative teamwork
  • Critical thinking
  • Active listening
  • Analytical thinking

Personal Information

Languages

English
Professional
Spanish
Full Professional

Timeline

Microbiology Lab Assistant

Identity Pack
08.2024 - 11.2024

Certified Phlebotomy Technician

STCL South Texas Clinical Lab.
08.2022 - 11.2023

Certified Nail Technician

Self/Employee
02.2022 - 11.2024

Certified Phlebotomy Technician

DHR AT RENNACENSS HOSPITAL
01.2022 - 08.2022

Phlebotomy Technician

Flares Family Clinic
06.2018 - 12.2019

Certified Nursing Assistant

DHR Rennacess Hospital
05.2018 - 09.2019

Bilingual Customer Service Representative

Maximus Federal Services
09.2017 - 03.2018

Home Health Aide Provider

Mi Gente Home Health
08.2017 - 09.2017

Customer Service Representative

Stripes Company
09.2016 - 05.2017

Home Health Care Provider

Ace primary home care
08.2015 - 08.2017

Associate of Arts - PEER TO PEER

NAMI-Nacional Alliance On Mental Illness

BLS -

National CPR Foundation

Associate of Arts -

Six RN's

GED -

Christian Cornerstone School

CNA-Nurse Certificated Assistant -

Six's RN's Institute

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