Kaitlyn Espinoza
San Antonio
Summary
Strategic healthcare leader with over 10 years in ambulatory operations and patient services. Expertise in supervising teams, managing daily operations, and ensuring regulatory compliance in fast-paced environments. Skilled in employee development, workflow optimization, and service recovery, fostering collaboration across multidisciplinary departments to enhance operational efficiency and elevate patient satisfaction.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Registration Ancillary
University Health
San Antonio, TX
06.2026 - Current
- Registered patients with precision, ensuring accurate demographic information for seamless care delivery
- Ensured insurance information was accurate to facilitate smooth billing processes.
- Collected patient co-pays and previous balances to facilitate efficient billing processes
- Maintained up-to-date electronic medical records by regularly updating patient demographics and insurance details for accurate information access
- Ensured patient satisfaction through attentive and responsive customer service interactions.
- Managed high patient volume while maintaining professionalism and attention to detail.
Point of Care
University Health
San Antonio, TX
04.2025 - 06.2026
- Troubleshooting point of care devices
- Understanding of C.A.P. and Joint Commission standards
- Ensured timely supply ordering to maintain necessary inventory
- Facilitated training, recertification, and development for new testing personnel to enhance team competency
- Conducted audits of units to uphold compliance with regulatory standards
- Supply ordering and inventory
- Creating staff schedules
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Outpatient Laboratories
University Health
San Antonio, TX
12.2021 - 04.2025
- Phlebotomy/Laboratory Coordinator
- Assisted phlebotomy staff with difficult venipunctures to enhance patient care
- Provide instructions on complex testing procedures
- Understanding of C.A.P and Joint Commission standards
- Training and development of new employees and other clinic staff.
- Pathology Safety Advocate-in charge of multiple labs
- Assist with opening new phlebotomy locations
- Facilitated resolution of patient issues to ensure satisfaction and service excellence
- Oversaw development and implementation of educational initiatives to enhance knowledge
- Liaison between reference labs and UH lab
- Developed and maintained policies and procedures to ensure compliance and operational efficiency
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Outpatient Laboratories
University Health
San Antonio, TX
10.2015 - 12.2021
- Collect blood samples from patients of all ages
- Trained new phlebotomy and clinical staff, enhancing team competency and service quality
- Serves as a resource for phlebotomists and lab management
- Handled specimen preparation for testing
- Phlebotomist
- Cared for patients across all age groups and health statuses, ensuring compassionate and tailored specimen collection
- Trauma Informed Care Advocate
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelors of Science - Healthcare Management
University Of Phoenix
San Antonio, TX03-2022
Associates of Applied Science - Medical Assistant
Brown Mackie College
San Antonio, TX08-2014
Skills
- Scheduling
- Meeting facilitation
- Conflict resolution
- Organizational management
- Attention to detail
- Issue resolution
- Deadline management
- Detail orientation
- Adaptability
- Reliability
- Task prioritization
- Effective communication
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
Accomplishments
- Supervised team of 45 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Licensed Phlebotomist
OVERVIEW
Achievements Include, Silver Award, Corporate Values Recipient (2020-2021), Gold Award, Corporate Value: Quality and Outcomes (2023)
Timeline
Registration Ancillary
University Health
06.2026 - Current
Point of Care
University Health
04.2025 - 06.2026
Outpatient Laboratories
University Health
12.2021 - 04.2025
Outpatient Laboratories
University Health
10.2015 - 12.2021
Bachelors of Science - Healthcare Management
University Of Phoenix
Associates of Applied Science - Medical Assistant
Brown Mackie College