Nereida Guerra Santacruz
Harvard,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Ancillary Receptionist
Duly Health and Care
Westmont, IL
08.2022 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Greeted visitors and provided them with assistance.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Scheduled and confirmed appointments.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Greeted customers, answered general questions and directed to appropriate locations.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Machine Operator
Plaspros Inc.
McHenry, IL
09.2021 - 07.2022
- Monitor the feed and speed of machines during the machining process.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Adjust machine settings to complete tasks accurately.
- Inspect finished workpieces to ensure conformance with specifications.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Replace worn tools, sharpen cutting tools, adjust machinery components.
Machine Operator Assembler
Novares
Walworth, WI
11.2017 - 05.2022
- Set up and operated production machinery in accordance with prescribed procedures and guidelines.
- Adjusted machine components to regulate speed, pressure, temperature, and other factors as needed.
- Performed daily maintenance of machines to ensure smooth running.
- Repaired or replaced worn or defective parts on equipment using hand tools or power tools.
- Trained new staff members in the use of production machinery and safety protocols.
- Replaced faulty electrical components on machines when required.
- Restocked supplies such as screws, nuts, bolts when needed.
- Set up and operated drill presses to drill and tap holes into parts for assembly.
- Monitored email deliverability and optimized performance metrics such as open rate, click-through rate, and conversion rate.
- Managed contact databases to ensure accuracy of data and list hygiene practices.
Education
High School Diploma -
Harvard High School
Harvard, IL05-2016
Skills
- Scheduling
- Office Management
- File Management
- Technical Support
- Greeting and Seating Clients
- Document Management
- Positive and professional
- Calendar Management
- Spreadsheet tracking
- Schedule Management
- Tech-Savvy
- Scheduling appointments
- Organization skills
- Verbal and written communication
- Multitasking and prioritization
- Supply Management
- Time Management
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Ancillary Receptionist
Duly Health and Care
08.2022 - Current
Machine Operator
Plaspros Inc.
09.2021 - 07.2022
Machine Operator Assembler
Novares
11.2017 - 05.2022
High School Diploma -
Harvard High School
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