Kaitlyn Frana
Cedar Rapids
Summary
High-achieving account manager offering extensive experience in developing account plans, increasing revenue and deepening customer relationships. Excellent communication and problem solving abilities. Ready to bring several years' sales and account management experience to challenging new position. I am ready to grow and learn, and use what knowledge I have from handling hundreds of accounts on a monthly basis.
Overview
17
17
years of professional experience
Work History
Senior Account Manager
American Marketing and Publishing
Cedar Rapids
03.2021 - Current
- Developed and maintained strong client relationships to ensure satisfaction and retention.
- Coordinated marketing campaigns tailored to meet client needs and objectives.
- Analyzed market trends to provide strategic recommendations for client growth
- Assisted customers in selecting products based on individual needs and preferences.
- Developed strong relationships with clients through regular follow-up communications.
- Conducted product presentations to educate customers on features and benefits.
- Top 20 in company for all five years, Presidents Achievement Award Winner, 5 year Distinguished sales awards
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Managed key account relationships, ensuring customer loyalty and retention.
General Manager
Barmuda Inc.
Cedar Falls
04.2019 - 04.2021
- Led daily operations to ensure efficient workflows and high-quality service.
- Managed team performance through regular coaching and feedback sessions.
- Developed operational strategies to enhance productivity and customer satisfaction.
- Implemented training programs for staff to improve service skills and product knowledge.
- Fostered a positive workplace culture by promoting teamwork and staff engagement initiatives.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Bartender
Dad’s Pub
Waterloo
03.2017 - 04.2019
- Mixed and served a variety of cocktails and beverages for patrons.
- Maintained cleanliness and organization of the bar area during shifts.
- Provided excellent customer service to enhance guest experiences at Dad's Pub.
Bar Manager
Applebee's Grill + Bar
Waterloo
01.2014 - 04.2017
- Managed bar operations to ensure compliance with health and safety regulations.
- Trained and supervised bar staff to maintain high service standards.
- Developed cocktail menus to enhance customer experience and engagement.
Server
Applebee's
Cedar Falls
05.2009 - 04.2016
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Managed dining area cleanliness and ensured a welcoming atmosphere.
- Assisted in training new servers on menu items and service protocols.
- Maintained knowledge of menu offerings, specials, and promotions for guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
Cedar Falls High School
Cedar Falls, IowaSkills
- Training others on my job and to be successful within their own roles
- Sales and hitting quotas
- Very goal and money motivated
- I love creating relationships with clients
- Creating a good team relationship
- Time management
Accomplishments
- Presidents Achievement Award Winner
- Distinguished Sales Award 5 Years Running
- Sold over 500k every year except first year of service. Average account is 1k-4k a year.
Timeline
Senior Account Manager
American Marketing and Publishing
03.2021 - Current
General Manager
Barmuda Inc.
04.2019 - 04.2021
Bartender
Dad’s Pub
03.2017 - 04.2019
Bar Manager
Applebee's Grill + Bar
01.2014 - 04.2017
Server
Applebee's
05.2009 - 04.2016
Cedar Falls High School