Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn Freitag

Green Cove Springs,FL

Summary

I enjoy helping people and strongly believe that in doing so you will reap success. I am also very thorough in my work as I take pride in a job well done. I have a knack for communicating pleasantly so that whomever I am speaking with feels they are my top priority.

Knowledgeable with comprehensive background in child and youth development. Adept at creating safe, supportive environments, while effectively managing challenging behaviors. Demonstrated ability to foster strong relationships and advocate for needs of children and youth.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

11
11
years of professional experience

Work History

Child and Youth Worker

Burn Boot Camp
05.2024 - Current
  • Provided key emotional support to special needs youth.
  • Collaborated with multidisciplinary teams to develop comprehensive treatment plans for children and adolescents.
  • Implemented behavior modification strategies to address challenging behaviors exhibited by young clients.
  • Enhanced youth development by implementing engaging and age-appropriate programs.

Substitue Teacher

Kelly Services
07.2022 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Customer Service Representative

Clay County Tax Collector
12.2019 - 02.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Frank Butterfield Insurance
10.2017 - 04.2019
  • Greeting customers with a smiling face
  • Manage large amounts of incoming calls
  • Keep records of customer interactions, process customer accounts and file documents
  • Place outgoing calls to customers
  • Communicate with customers to coordinate appointments
  • Updating and changing customer accounts
  • Resolve or service problems by clarifying the customers complaint
  • Contribute to team effort by accomplishing related results

Customer Service Associate

Pet Supermarket
06.2016 - 11.2017
  • Assist customers with great food options for their pets
  • Ring up the customers purchase and the payment
  • I am the first and last face they see as visiting pet supermarket
  • Answering phone calls

Customer service and cashier

Winn-Dixie
07.2014 - 01.2016
  • Answered phones
  • Handle returns
  • Train new employees
  • Dealt with problems
  • Team building experience

Education

Associate of Arts -

Saint Johns River State College
08-2021

Skills

  • Publisher
  • PowerPoint
  • Customer service
  • Sales
  • Public speaking
  • Data entry
  • Filing
  • Microsoft Word
  • Outlook

Timeline

Child and Youth Worker

Burn Boot Camp
05.2024 - Current

Substitue Teacher

Kelly Services
07.2022 - Current

Customer Service Representative

Clay County Tax Collector
12.2019 - 02.2022

Customer Service Representative

Frank Butterfield Insurance
10.2017 - 04.2019

Customer Service Associate

Pet Supermarket
06.2016 - 11.2017

Customer service and cashier

Winn-Dixie
07.2014 - 01.2016

Associate of Arts -

Saint Johns River State College

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Kaitlyn Freitag