Victoria D. Vega
Summary
To promote a culture of collaboration, diversity, inclusion, creativity, and innovation within the team, bringing 5+ years of experience in a supervisory role. Also bringing exceptional written, verbal, and interpersonal communication skills, and the ability to build, execute, manage, complete, and improve programs and projects.
Overview
14
14
years of professional experience
Work History
Child Support Officer Lead
San Joaquin County Department Of Child Support
08.2019 - Current
- Investigate and resolve costumer complaints
- Explain legal procedures, alternatives and consequences of actions chosen; interpret technical, legal, and court procedures
- Provide translation for Spanish speaking customers
- Translate court documents from Spanish to English
- Provide training/feedback to team members
- Lead team meeting and conduct one on one meetings
- Conduct interviews by phone or in person with custodial and non-custodial parents, relatives, attorneys and other interested individuals
- Process child support payments, establish parentage and/or enforceable support obligations consistent with the California Child Support Guidelines; locate absent parents, and perform other child support enforcement activities to compel compliance with court orders
- Monitor and evaluate payment performance by reviewing payment records and verifying payment history with the custodial parent, and initiate appropriate legal action if needed
- Review documents for compliance with statutes, court decisions and other legal authorities; recommend appropriate corrective action; and prepare various correspondence
- Assist attorneys by performing a variety of paralegal and investigative tasks
- Back up for supervisor
- Participate in panel interviews
Administrative Assistant
Universal Technologies USA
09.2018 - 04.2020
- In charge of Accounts Payable and Receivable
- Managed department budgets and generated financial reports for management review
- Processed bank reconciliation
- Processed check deposits
- Coordinated international travel arrangements
- Recruited new hires and conduct interviews
- Executed record filing system to improve document organization and management
- Created and maintained databases to track and record customer data
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Developed strategies to streamline and improve office procedures
- Managed filing system, entered data and completed other clerical tasks
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
Social Worker
Meadowood Health & Rehabilitation Center
05.2015 - 09.2018
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan
- Assisted patients and families with Medi-Cal applications
- Assisted families with long term placement and hospice care
- Conducted In-Services for nursing staff on new policies/procedures
- Investigated and resolve grievances
- Reviewed and implemented changes to grievance, theft & loss, room changes, discharge and language access policies/procedures
- Translated for Spanish speaking patients
- Participated in daily, quarterly and yearly care plan conferences with patients and families
- Completed MDS (Minimum Data Set) and Preadmission Screening and Resident Reviews (PASRR)
- Obtained physician's discharge order and medications prior to discharge
- Prepared for state surveys
- Supported clients and families with empathy and compassion during difficult times
- Developed and maintained strong relationships with community resources for successful referrals
- Evaluated clients' social, emotional and psychological needs to create treatment plans
Branch Manager
Payroll Loans
08.2009 - 05.2015
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set
- Assessed employee performance and developed improvement plans
- Maintained and created tracking logs
- Heavy collections calls
- Cash and check audits
- End of month balancing
- Collected past-due accounts to reach monthly quota
- Processed claims through small claims court
- Attended court hearings
- Coordinated meetings for business owner
- Maintained friendly and professional customer interactions
- Engaged employees in business processes with positive motivational techniques
- Created strategies to develop and expand amount of existing customers and checks held
- Examined customer loan applications for loan approvals and denials
Education
Social Services Designee -
Senior Care
Redondo Beach, CA2016
Medical Assistant -
Kaplan College
Salida, CA2009
Skills
- Strategic Planning
- Fluent in Spanish
- Dispute Resolution
- Collections
- Policy Analysis
- Financial Analysis
- Recruiting
- Disciplinary & Grievance Procedures
- Case management
- Microsoft Word, Excel & Outlook
- Publisher
Languages
Spanish
Native or Bilingual
Timeline
Child Support Officer Lead
San Joaquin County Department Of Child Support
08.2019 - Current
Administrative Assistant
Universal Technologies USA
09.2018 - 04.2020
Social Worker
Meadowood Health & Rehabilitation Center
05.2015 - 09.2018
Branch Manager
Payroll Loans
08.2009 - 05.2015
Social Services Designee -
Senior Care
Medical Assistant -
Kaplan College
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