Kaitlyn Freitas
Rockford
Summary
I'm a relationship-driven sales and account management professional with a strong track record of helping clients find the right solutions and building connections that last. I thrive in roles where I can truly understand a client's needs, offer thoughtful guidance, and create value that goes beyond just hitting numbers. Whether it's managing key accounts or solving complex problems, I bring a consultative, people-first approach to every conversation. I'm passionate about delivering a great customer experience, exceeding goals, and being the kind of person clients and teams can count on. I'm now looking to bring that same energy and expertise to a company that values authentic relationships and long-term growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Owner/Operator
Your Office Partner LLC
Grand Rapids
04.2025 - Current
- Managed social media accounts to create content and respond to comments and messages, improving online business presence.
- Processed invoices, bill payments and receipts to track finances, resulting in accurate financial records.
- Assisted in the development of marketing materials such as brochures and flyers.
- Provided administrative support to ensure efficient operation of the office.
SR. SALES ACCOUNT MANAGER
Blue Cross Blue Shield of Michigan
Grand Rapids
01.2024 - 04.2025
- Client Relationship Management: Managed and grew a diverse portfolio of business accounts, including large employer groups, brokers, and key decision makers.
- Sales Strategy Development: Developed and implemented tailored sales strategies to drive revenue growth and exceed sales targets in a competitive market.
- Contract Negotiations: Led contract negotiations, ensuring favorable terms for both the client and the organization, while maintaining long-term business relationships.
- New Business Development: Worked closely with underwriting, marketing, and service teams to ensure seamless account management and implementation of plan.
Owner/Operator
Wanderlust Rental Management
Grand Rapids
02.2021 - 11.2024
- Managed daily operations of vacation rental properties across multiple locations.
- Coordinated property maintenance and repairs with local service providers.
- Developed marketing strategies to attract guests and increase bookings.
- Oversaw guest communications to ensure exceptional customer service experience.
MORTGAGE LOAN OFFICER
My City Mortgage
Grand Rapids
03.2018 - 08.2023
- Loan Origination and Consultation: Assisted clients in identifying the most suitable mortgage loan options based on their financial needs, goals, and qualifications.
- Client Relationship Building: Established and maintained strong relationships with clients, real estate agents, and other industry professionals to drive referrals and business growth.
- Application Processing: Managed the end-to-end loan application process, from pre-qualification to loan closing, ensuring timely and accurate submission of all necessary documentation.
- Financial Analysis and Risk: Evaluated clients' financial health, including credit reports, income statements, and debt-to-income ratios, to assess loan eligibility and mitigate risk.
Education
BUSINESS ADMINISTRATION -
Southern New Hampshire University
04.2016
Skills
- Sales Strategy
- Client Relationship
- Lead Generation
- Account Management
- Customer Retention
- Negotiation
- Contract Management
- Financial Analysis
- Risk Assessment
- Business development
- Time management
Certification
- NMLS Certification, NMLS
- Health and Life Insurance Certification, Insurance Authority
Timeline
Owner/Operator
Your Office Partner LLC
04.2025 - Current
SR. SALES ACCOUNT MANAGER
Blue Cross Blue Shield of Michigan
01.2024 - 04.2025
Owner/Operator
Wanderlust Rental Management
02.2021 - 11.2024
MORTGAGE LOAN OFFICER
My City Mortgage
03.2018 - 08.2023
BUSINESS ADMINISTRATION -
Southern New Hampshire University
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