Kaitlyn Fusonie

• Entered and maintained high-volume data, supporting efficient referral and authorization workflows and accurate internal reporting.
• Fielded and resolved inquiries from providers and partner organizations, ensuring timely and accurate responses to enhance collaboration.
• Educate stakeholders on internal procedures and guidelines to reduce repeat inquiries and improve throughput.
• Reviewed incoming requests to identify missing information, expediting processing and improving response times.

I intentionally stepped away from the workforce to raise my child,

who no longer requires full-time support.

• Coordinated daily office workflows and schedules, enhancing operational efficiency.
• Provided procedural assistance and documented activities to support staff in maintaining compliance.
• Managed authorization and approval processes, streamlining service confirmation turnaround time.
• Followed established data capture procedures to maintain reliable records.

• Managed front-office operations : check-ins, appointment scheduling, and client intake.
• Reviewed and processed authorization requests while collaborating with external parties to resolve issues effectively.
• Verified insurance information and collected copayments with accuracy and discretion