Kaitlyn Garcia

• Liaise with vendors and clients to address payment status and billing inquiries
• Generated monthly and quarterly financial reports to inform senior management and stakeholders
• Liaised with internal departments to enforce accounting best practices and timely correction of errors
• Maintained process documentation for financial department operations.

• Answered and directed incoming calls using multi-line telephone system
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
• Entered data in Excel, CDK, and E-lead software to keep records of License plates information.

• Operated cash register, collected payments, and provided accurate change
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity
• Received payments for products and issued receipts.

• Primary Responsibilities : Manage internet leads and customer inquiries, ensuring timely and effective communication.
• Coordinate with service, finance, and administrative teams to streamline processes and resolve issues.
• Handle online and phone communications, converting leads into appointments and addressing customer concerns.
• Cross-Training Experience:

Service : Supported scheduling and service requests.

• Finance : Assisted with billing and financial documentation.
• Administrative Assistant : Provided general office support and managed documentation.
• Internet Sales : Engaged with customers online to drive sales and manage leads.
• Receptionist : Managed front-desk operations and directed inquiries.

• Met needs of physicians and other treating team members with timely retrievals of patient medical records
• Drafted statistical reports related to diseases treated, surgeries performed and hospital bed occupancy
• Verified insurance and collected critical data elements to properly identify and bill patients
• Screened patients before and during admissions processes
• Prepared patients for departure by coordinating discharge plans and paperwork
• Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.

• Scheduled medical appointments and transportation for patients
• Backed up floor staff by keeping patients' rooms clean and orderly
• Maintained unit supplies and equipment for medical staff and patient care needs
• Prepared detailed reports and unit documentation and distributed completed files
• Transcribed physicians' orders to aid in medical care and minimize medical errors
• Answered phone calls to provide assistance, information and medical personnel access
• Retrieved physicians' paperwork, including lab test requests
• Operated under charge Nurse, scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.

• Mediated conflict resolution
• Resolved customer complaints and escalated worsening concerns for remediation
• Maintain food and equipment inventories, and kept inventory records
• Trained in-house on Payroll and light bookkeeping
• Trained new team members in cash register operation, stock procedures, and customer services
• Learned other roles to provide coverage and keep the store operational.

• Documented patient intake and dietary requirements and assisted with feeding
• Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
• Attained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
• Acclimated activities of daily living, including personal hygiene management, feeding, and ambulation.