Kaitlyn Gendron
Nashua,NH
Summary
Organized and dedicated young professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Resource Coordination- Scheduler (Electric)
National Grid
02.2020 - Current
- Responsible for the scheduling customer work and company reliability projects.
- Conduct weekly construction meetings with Operations supervisors and stakeholders to manage and track the status of job requirements to ensure optimum scheduling and safety compliance.
- Analyze and provide resource allocation recommendations at the platform level based on resource availability, current work schedules, and alignment with forecasted work plan.
- Optimized organizational processes by effectively managing crew schedules while adhering to union contractual restrictions.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Submitted valid Dig Safes and other necessary permitting, as well as constant contact with community liaisons to ensure safety regulations at city and state levels.
- Worked closely with Engineering department to ensure accurate maps and designs.
- Team Lead for Contractor Room during storm restoration efforts.
Customer Connections Representative (Gas)
National Grid
10.2018 - 02.2020
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Constructed service agreements.
- Actively listened to customers and handled concerns quickly and courteously.
Education
Bachelor of Arts - Criminal Justice
Keene State College
Keene, New Hampshire05.2018
Skills
- Proficient in Maximo, STORMS, Primavera P6 and Primavera Team Member, ARM Scheduler, Central Configuration and Microsoft Products
- Material Preparation
- Customer Service
- Order Processing
- Schedule Management
Timeline
Resource Coordination- Scheduler (Electric)
National Grid
02.2020 - Current
Customer Connections Representative (Gas)
National Grid
10.2018 - 02.2020
Bachelor of Arts - Criminal Justice
Keene State College
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