Kaitlyn Gerard

• Stock, rotate, and merchandise facing products according to department procedure
• Ensure all inferior out of code products are not sold and removes from display
• Provides assistance to customers when needed regarding consumer products
• Ensure the backroom is neat and organized
• Meet or exceed sales floor conditions expectations in respective department
• Break down, sort, and stock truck shipments while keeping track of BOH making any corrections accordingly
• Shoot and approve orders multiple times a week while keeping track of inventory
• Complete any weekly resets promptly and following the POG
• Keep up with merchandising around the store and changing any endcaps and seasonal displays

• Ensures customers receive outstanding service through the checkout lanes
• Greets customers entering store and responds promptly to customer needs.
• Assists in overseeing the accurate and efficient operation of all cash registers.
• Receives payment by cash, check, credit cards, gift cards, or automatic debits.
• Operates cash register
• Maintains clean and orderly checkout areas and makes sure no personal items are in the area.
• Assures completion of all Point of Sale (POS) transactions and the proper control of all cash at the registers.
• Models exceptional, fast and friendly customer service
• Open/Close front end and balance all manned registers and self checkouts
• Collect money from all the registers and prepare the daily deposit when closing
• Place and receive change orders and work with cash messengers through Garda
• Complete and hand out any curbside orders in a timely manner
• Facilitate breaks/lunches for cashiers and coordinate coverage if needed

• Work effectively with store management and store crews
• Supervise the store’s crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews
• Assist customers with their questions, problems and complaints
• Handle all customer relations issues in accordance with company policy
• Price merchandise
• Stock shelves
• Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
• Execute the display and maintenance of off-shelf merchandise

Reset departments following POGs

• Make drinks and food in a timely manner
• Used POS system to accurately enter orders and process payments.
• Stock products around the store
• Used proper FIFO methods to assist inventory flow
• Kept up with cleanliness of workstations and the inside seating area of the store
• Clean equipment like coffee grinders, espresso machines, and brewers while ensuring they function properly
• Provided friendly and engaging customer service
• Trained new staff on beverage preparation techniques, customer service protocols, and equipment operation.
• Communicate clearly with team members to ensure smooth operations throughout the day