Kaitlyn Gillmore
Scottsdale,AZ
Summary
Adept at fostering customer relationships and streamlining operations. Skilled in communication and problem-solving. I significantly contributed to a positive work environment and operational excellence, leveraging my ability to organize and prioritize tasks effectively.
Overview
7
7
years of professional experience
Work History
Lead Bartender/Server/Trainer
Omalley's On 4th
05.2022 - 08.2024
- Managed cash handling procedures, including opening/closing registers, counting money, and making deposits
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
- Demonstrated strong leadership skills by overseeing daily operations of the restaurant during absence of management team
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
Bartender/Server
Gentle Ben's Brewing
07.2020 - 05.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Cultivated a positive work environment through effective communication, teamwork, and recognition programs
- Demonstrated exceptional time management skills by efficiently juggling multiple tasks during busy shifts
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Office Assistant
BVS, LLC
08.2017 - 07.2020
- Assisted in the preparation of reports, presentations, and correspondence by gathering data and formatting information
- Handled incoming calls, took messages, and directed inquiries to appropriate staff members
- Demonstrated strong attention to detail while proofreading documents/reports for accuracy
- Maintained electronic and physical filing systems to ensure easy retrieval of documents
Education
Bachelor of Arts - Psychology
University of Arizona
Tucson, AZ05.2019
Skills
Customer Service
Detail Oriented
Expert Communication Skills
Organizing and Categorizing
Strong Problem Solver
Relationship Building
Timeline
Lead Bartender/Server/Trainer
Omalley's On 4th
05.2022 - 08.2024
Bartender/Server
Gentle Ben's Brewing
07.2020 - 05.2023
Office Assistant
BVS, LLC
08.2017 - 07.2020
Bachelor of Arts - Psychology
University of Arizona
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