IVAN YANEZ SOQUI
Chandler,AZ
Summary
Hospitality professional with extensive experience in high-volume service and team leadership. Recognized for exceptional guest experiences and consistently achieving top sales through effective training and operational support. Committed to enhancing team success and guest loyalty in a dynamic dining environment.
Overview
11
11
years of professional experience
Work History
Shift Lead / Server/Bartender, Trainer
HASH KITCHEN
Chandler, USA
10.2021 - Current
- Led daily floor operations, enhanced staff performance, and collaborated with management to elevate service execution and guest satisfaction.
- Coordinated scheduling, executed shifts, facilitated team communication, and provided operational leadership during peak-volume periods.
- Trained and onboarded new servers, bartenders, and support staff on service standards and company procedures.
- Advanced from server to bartender, trainer, and shift lead, enhancing team capabilities and service delivery.
- Consistently ranked among the highest sales performers on the team.
- Earns frequent 5-star guest reviews and maintains a strong base of returning guests.
- Resolves guest concerns professionally while maintaining exceptional service standards.
Server
CRUST SIMPLY ITALIAN
Chandler, USA
01.2022 - 12.2022
- Delivered efficient service in fast-paced, multi-level restaurant environment, enhancing overall guest satisfaction.
- Managed 10-15 tables, including large parties and catering events, to ensure smooth operations and optimal guest experiences.
- Applied wine and menu knowledge to elevate guest satisfaction and drive sales.
- Assisted with expo operations while maintaining excellent guest experiences.
Certified Trainer / Server
CHEDDAR'S SCRATCH KITCHEN
Tucson, USA
05.2017 - 10.2021
- Achieved high guest satisfaction scores through consistent positive feedback management.
- Balanced speed of service with quality interactions during peak shifts, ensuring guest satisfaction.
- Increased check averages through effective menu and beverage recommendations.
- Developed onboarding program for new team members, enhancing their integration into the team.
Server
CHURRASCO DE BRASIL STEAKHOUSE
Tucson, USA
11.2019 - 05.2020
- Provided excellent customer service in a fast-paced dining environment.
- Delivered food and beverages promptly to enhance guest satisfaction.
- Demonstrated knowledge of menu items and wine pairings in 35+ menu items, dietary restrictions, wine pairings, and tableside service to enhance guest satisfaction.
- Provided upscale dining experiences that upheld high service standards, contributing to customer retention.
- Assisted in managing dining room setup and cleanliness for optimal guest experience.
Server
DAISY MAE'S STEAKHOUSE
Tucson, USA
12.2015 - 05.2017
- Delivered attentive fine-dining service to enhance guest experience.
- Delivered food and beverages promptly to tables and guests.
- Provided excellent customer service in a fast-paced dining environment.
- Cultivated expertise in steak preparation and wine pairings to elevate guest recommendations.
- Maintained cleanliness and organization of dining area throughout shifts.
Education
High School Diploma -
Tucson Magnet High School
Tucson, AZ05-2015
Some College (No Degree) - Business Administration And Management
Pima Community College
Tucson, AZSkills
- Sales and upselling
- Menu Knowledge
- Wine pairing
- Dining service
- POS and cash handling
- Inventory support
- Team leadership
- Staff Training
- Customer service
- Guest relations
Timeline
Server
CRUST SIMPLY ITALIAN
01.2022 - 12.2022
Shift Lead / Server/Bartender, Trainer
HASH KITCHEN
10.2021 - Current
Server
CHURRASCO DE BRASIL STEAKHOUSE
11.2019 - 05.2020
Certified Trainer / Server
CHEDDAR'S SCRATCH KITCHEN
05.2017 - 10.2021
Server
DAISY MAE'S STEAKHOUSE
12.2015 - 05.2017
High School Diploma -
Tucson Magnet High School
Some College (No Degree) - Business Administration And Management
Pima Community College