Shayleigh Cervantes
Leon Valley
Summary
Results-oriented Lead Server with expertise in purchase order management and staff development. Skilled in supervising restaurant operations and enhancing team performance. Proven ability to implement effective upselling strategies that drive revenue and improve customer experiences.
Overview
8
8
years of professional experience
Work History
Lead Server
Hooters Inc.
San Antonio
11.2018 - Current
- Delivered exceptional service to a large number of daily customers.
- Boosted sales through effective upselling strategies for beverages and food.
- Mentored new servers on menu offerings and customer service standards.
- Oversaw a team of six servers, ensuring task completion.
- Ensured smooth restaurant operations by managing opening and closing duties.
- Managed opening and closing duties to facilitate restaurant operations.
- Collaborated with management on special functions and events coordination.
- Created purchase orders through the Entree System based on restaurant needs for all food & non-food items
- Validated invoices in Entree before processing payments.
Education
High School Diploma -
John Marshall High School
San Antonio, TX05-2018
Some College (No Degree) - Information Technology
The University of Texas At San Antonio
San Antonio, TXSkills
- Customer upselling
- Sales upselling
- Staff supervision
- Employee training
- Food safety
- ServSafe certification
- Purchase order creation (Entree System)
Accomplishments
- Consistently recognized as Top Sales Performer.
- Graduated with 27 College Credits
- Academic All District Honors
Languages
Spanish
Professional
Timeline
Lead Server
Hooters Inc.
11.2018 - Current
High School Diploma -
John Marshall High School
Some College (No Degree) - Information Technology
The University of Texas At San Antonio