Adrian Pandorf
Orlando,FL
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server
Charley's Steakhouse
11.2019 - 01.2026
- Provided exceptional table service in a high-end dining environment.
- Provided exceptional service to a high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Processed payments accurately and handled cash transactions securely.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Recommended wine pairings to enhance guest dining experiences.
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed customers of daily specials and signature menu items.
- Stayed informed about daily specials, new menu items, promotions.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with kitchen staff to ensure timely food delivery.
- Followed health safety guidelines when preparing and serving food products.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Server/Waiter
Loews Hotels
Orlando, FL
01.2018 - 08.2019
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed guest orders using point-of-sale systems efficiently.
- Maintained cleanliness and organization of dining area consistently.
- Assisted in setting up and breaking down dining events effectively.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Delivered food orders promptly and courteously.
- Addressed complaints to kitchen staff and served replacement items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Assisted guests with menu selections and answered questions about dishes.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Checked with customers to ensure that they were enjoying their meals.
- Replenished condiments, silverware, napkins. as needed during meal services.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Set up banquet rooms for special events including weddings, parties, business meetings.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Server/Waiter
Olive Garden
Clermont, Florida
11.2012 - 12.2017
- Managed guest orders using point-of-sale systems efficiently.
- Trained new servers on menu offerings and service standards.
- Followed health and safety regulations during food service operations.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Encouraged customers to try desserts, appetizers, and specialty drinks during meal service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Stocked service areas with supplies during slow periods.
- Provided attentive service to guests in a fast-paced dining environment.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Provided excellent customer service to ensure repeat customers.
- Replenished condiments, silverware, and napkins during meal services.
- Gathered dirty dishes and glasses from tables and counters to maintain cleanliness for incoming diners.
Percussion Instructor
Self Employed
06.2012 - 05.2016
- Provided marching percussion education to high school students to enhance their musical skills.
- We competed in outdoor and indoor competitions throughout the school year.
- Managed over 30 kids during rehearsals and competitions across the state.
- Organized and facilitated group rehearsals to enhance teamwork skills.
- I was responsible for over 30 kids during our rehearsals and at competitions around the state.
- Coordinated group rehearsals to promote teamwork and collaboration among students.
Education
East Ridge
Clermont, FLHigh school or equivalent -
Skills
- Restaurant experience
- Busser
- POS
- Organizational Skills
- Guest relations
- Hospitality
- Cash register
- Fast learner
- Server
- Serving
- Sales strategies
- Team leadership
- Communication skills
- Customer Service
- Guest Relations Experience
- Upselling
- Food industry
- Cash handling
- Cash Handling
- Restaurant Experience
- Order accuracy
- Customer service
- Payment processing
- Food safety compliance
- POS operation
- Time management
- Customer relationship management
- Upselling techniques
- Upselling methods
- Problem solving
- Effective communication
- Attention to detail
- Staff training
- Health safety compliance
- Multitasking skills
- Quality control
- Guest interactions
- Tableside etiquette
- Wine pairing
- Strong work ethic
- Liquor, wine, and food service
- Food promotion
- Specials promotion
- Food and beverage pairings
- Workflow optimization
- Dietary requirements
- Hospitality expertise
- Sales strategies techniques
- Multitasking and organization
- Effective customer upselling
- Customer upselling
- Stock management
- Table bussing
- Supply restocking
- Wine service
- Menu item recommendation
- Guest engagement
- Positive and professional
- Exceptional service
- Wine pairings
- Safe food handling
- Menu planning
- Suggestive selling
- Table resetting
- POS operation
- Beverage service
- Allergy awareness
- Food delivery
- Memory retention
- High volume dining
- Dining service
- Hostess support
- Ordering procedures
- Event service
- Cleanliness standards
- Point of sale (POS) system operations
- Sales techniques
Certification
- Driver's License
- Certified Sales Professional (CSP)
- SafeServ Certified
Personal Information
- Willing To Relocate: Orlando, FL
- Authorized To Work: US for any employer
Timeline
Server
Charley's Steakhouse
11.2019 - 01.2026
Server/Waiter
Loews Hotels
01.2018 - 08.2019
Server/Waiter
Olive Garden
11.2012 - 12.2017
Percussion Instructor
Self Employed
06.2012 - 05.2016
East Ridge