Emily Simon
Mesa,AZ
Summary
Restaurant professional with a track record of achieving a perfect guest review score. Over eight years in customer service, including bartending and training new staff in high-volume environments. Recognized for building lasting guest relationships and enhancing team performance through effective mentoring.
Overview
7
7
years of professional experience
Work History
Bartender | Bartender Trainer | To-Go Specialist | Server
Olive Garden
Tempe, AZ
02.2022 - Current
- Selected as one of only two Bartender Trainers responsible for onboarding, coaching, and developing new bartenders.
- Promoted from Server to Bartender and To-Go Specialist based on performance, leadership, and reliability.
- Managed an eight-seat bar and five-table section simultaneously in a fast-paced environment.
- Prepared cocktails, beer, wine, and nonalcoholic beverages for the restaurant while maintaining speed and accuracy during peak business hours.
- Earned trust from management to uphold service standards, mentor team members, and communicate operational concerns.
- Achieved a perfect 100% guest review score across evaluated service categories, including attentiveness, beverages, refills, and overall guest expectations.
- Cultivated strong relationships with guests, fostering repeat business and receiving consistent positive feedback.
Barista
Starbucks
Tempe, AZ
02.2021 - 02.2022
- Prepared coffee, espresso drinks, blended beverages, and teas quickly and accurately while maintaining quality standards.
- Served students, faculty, and visitors efficiently in high-volume campus location during peak periods.
- Operated POS systems and processed payments with a focus on speed, accuracy, and exceptional customer service.
- Maintained cleanliness and sanitation of service areas in compliance with food safety and health protocols.
- Operated at Arizona State University Campus, providing support to students and faculty.
Crew Chief
Culver's
Payson, AZ
09.2019 - 08.2021
- Supervised staff and directed operations to ensure safety and efficiency.
- Trained new team members on operational procedures to enhance team readiness.
- Managed food preparation, cashier duties, and guest service while maintaining safety in a fast-paced environment.
Education
Bachelor of Science - Psychology
Arizona State University
TempeSkills
- Bartending service
- Beverage knowledge
- High-volume service
- POS systems
- Cash handling
- Sales upselling
- Food safety
- Team leadership
- Multitasking and time management
- Conflict resolution
- Guest hospitality
- Verbal communication
Timeline
Bartender | Bartender Trainer | To-Go Specialist | Server
Olive Garden
02.2022 - Current
Barista
Starbucks
02.2021 - 02.2022
Crew Chief
Culver's
09.2019 - 08.2021
Bachelor of Science - Psychology
Arizona State University