Marquis Jacqueline
Linn City Pub
HILLSBORO,OR
1
Language
25
years of professional experience
Detail-oriented professional skilled in inventory management and cash handling. Known for resolving customer complaints efficiently and cultivating loyalty through exceptional service. Ready to leverage extensive experience to enhance operational efficiency and guest satisfaction.
Work History
Bartender Shift Manager
16 Years 11 Months- Trained and mentored staff on cocktail preparation and customer service excellence.
- Developed innovative drink specials to enhance customer experience and increase sales.
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, conducting regular stock assessments to minimize waste.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Server
8 Years 10 Months- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Managed multiple tables simultaneously while maintaining high quality of service.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Trained new servers on menu offerings, service protocols, and safety standards.
- Resolved customer complaints efficiently, ensuring a positive dining experience.
Wedding Caterer
3 Years 6 Months- Coordinated large-scale wedding catering events, ensuring seamless service and guest satisfaction.
- Developed and implemented efficient food preparation processes to enhance service delivery during peak times.
- Trained and mentored junior staff on catering best practices and customer engagement techniques.
- Managed inventory levels, optimizing supply usage while minimizing waste in food preparation areas.
Education
Associate of Applied Science - Human Services
- Relevant Coursework: [Subject] & [Subject]
Phlebotomist - Phlebotomoy
Skills
Bartending service
Cocktail innovation
Beverage preparation
Menu knowledge
POS system operation
Cash register operation
Inventory management
Upselling strategies
Responsible alcohol service
New hire training
Staff management
Customer service
Customer satisfaction
Handling difficult customers
Hospitality service expertise
Cleanliness standards
Effective communication
Changing beer kegs
Cash and credit transactions
Excellent judgment
Languages
English
Interests
Gardening
Horseback Riding
Outdoor Recreation
Volunteering
Enjoy hobbies that combine physical activity with outdoor exploration.
Hiking
Camping
Timeline
Bartender Shift Manager
Linn City Pub
11.2007 - 10.2024Read More
Server
Stone Cliff Inn
01.2004 - 11.2012Read More
Wedding Caterer
McMenamins
05.1999 - 11.2002Read More
Clackamas Community College
Associate of Applied Science from Human Services
Read More
West Coast Phlebotomy Inc
Phlebotomist from Phlebotomoy
Read More