Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Kaitlyn Goetz

Custer,Wisconsin

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Customer Experience Manager

Michaels Arts and Crafts
Stevens Point, WI
02.2023 - Current
  • Maintained up-to-date knowledge of company products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Ensured adherence to all closing procedures and policies.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Counted and closed registers for accurate bank statements.

Home Department Coordinator

TJ Maxx, TJX Companies
Stevens Point, WI
06.2022 - 12.2023
  • Evaluated work areas before planning flooring layout for different projects.
  • Prioritized tasks for each job after assessing products based on the 'first in, first out' rule.
  • Collaborated with other department coordinators in developing strategies for achieving organizational goals.
  • Understood and followed oral and written directions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Stocked product efficiently.

Customer Experienced Coordinator

TJ Maxx, TJX Companies
Stevens Point, WI
08.2021 - 06.2022
  • Greeted customers and responded to requests for information.
  • Supported front-end procedures to keep items well-stocked to prevent shrinkage.
  • Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
  • Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Processed refunds and exchanges promptly according to established policies.
  • Increased likelihood of repeat business by building friendly relationships with customers.

Sales Associate

TJ Maxx, TJX Companies
Stevens Point, WI
07.2020 - 08.2021
  • Recommended, selected and located merchandise based on customer desires.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Helped customers locate items within the store using the inventory system.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed cash register functions accurately and efficiently.

Education

High School Diploma -

Stevens Point Area Senior High
Stevens Point
05-2022

Bachelor of Science - Biology

University of Wisconsin Stevens Point
Stevens Point

Skills

  • Strategic Planning and Alignment
  • Project Leadership and Coordination
  • Basic Housekeeping
  • Attention to Detail
  • Time Management

Affiliations

  • Herpetology Society member and lab volunteer; 2023-present
  • Active member of community donations to various nursing homes, Salvation Army, Humane Society of Portage County, and Operation Bootstrap; 2020-present
  • Summer Work Internship - Wisconsin Rapids Zoo, Petting Zoo Attendant 2023

Accomplishments

  • Good Deed Doer Mayoral Award 2021

Timeline

Customer Experience Manager

Michaels Arts and Crafts
02.2023 - Current

Home Department Coordinator

TJ Maxx, TJX Companies
06.2022 - 12.2023

Customer Experienced Coordinator

TJ Maxx, TJX Companies
08.2021 - 06.2022

Sales Associate

TJ Maxx, TJX Companies
07.2020 - 08.2021

High School Diploma -

Stevens Point Area Senior High

Bachelor of Science - Biology

University of Wisconsin Stevens Point

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Kaitlyn Goetz