Highly motivated and adaptable professional with a strong work ethic and passion for delivering exceptional results. Skilled in communication, problem-solving, and leadership, with a proven ability to work effectively in diverse environments and teams. Proficient in time management, customer service, adaptability and flexibility, and problem solving skills. Dedicated to continuous learning and growth, with a strong desire to contribute to a dynamic organization and drive success.
Hi, I’m
Kaitlyn Gonzales
Milwaukee,WI
Summary
Overview
6
years of professional experience
1
Certification
Work History
Round One Entertainment
Food and Beverage Server
01.2024 - 02.2024
Job overview
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
Burger King
Shift Lead Manager
04.2022 - 01.2024
Job overview
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Family Dollar
Assistant Store Manager
08.2021 - 04.2022
Job overview
- Assisting the store manager in overseeing daily operations and updating aisles that need to get rearranged.
- Supervising and training employees, always ensuring that customer service is up to par.
- Maintaining store appearance, making sure things are being rotated as well as everything having a spot.
- I would make certain that I’m going over my paperwork and looking for any discrepancies with our sales and numbers with our weekly orders.
- Counting the drawers down and the safe while making sure the drawers remain how they should the entire shift.
- Enforcing company policies and procedures.
- Support loss prevention; Following all protocols and regulations when it should come to filling out incident reports.
- Collaborating with my team multitasking and helping when needed.
- Leading by example and encouraging others to have a positive work environment.
- Dealing with upset customers
Meijer
Grocery Stocker
06.2020 - 11.2020
Job overview
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
Jimmy Johns Subs
Crew Member
02.2018 - 11.2019
Job overview
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Penn Foster Career SchoolScranton, PA
High School Diploma from General Studies
University Overview
Skills
- Excellent communication and interpersonal skills
- Ability to handle customer complaints and issues
- Strong problem-solving and conflict resolution skills
- Supervisory or management experience
- Ability to lead and motivate a team
- Strong organizational and time management skills
- Experience with cash handling and accounting procedures
- Ability to manage and reconcile cash registers
- Strong attention to detail and accuracy
- Experience with inventory management and control
- Ability to manage and optimize inventory levels
- Strong analytical and problem-solving skills
- Time Management and Prioritization Skills:
- Ability to prioritize tasks and manage time effectively
- Strong organizational and planning skills
- Ability to work in a fast-paced environment
- Excellent communication and interpersonal skills
- Ability to work effectively with a team
- Strong collaboration and problem-solving skills
- Ability to adapt to changing situations and priorities
Certification
Servsafe certified
Timeline
Food and Beverage Server
Round One Entertainment
01.2024 - 02.2024
Shift Lead Manager
Burger King
04.2022 - 01.2024
Assistant Store Manager
Family Dollar
08.2021 - 04.2022
Grocery Stocker
Meijer
06.2020 - 11.2020
Crew Member
Jimmy Johns Subs
02.2018 - 11.2019
Penn Foster Career School
High School Diploma from General Studies
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