Kaitlyn Gornick

Handled inbound phone inquiries effectively.

Coordinated scheduling of patient visits.

Determined insurance benefits and computed patients' copayments.

Dispatched claims to insurance providers.

• Ensured thorough cleaning of residential and commercial spaces using industry-standard equipment and eco-friendly products.
• Developed efficient cleaning schedules to optimize time management and enhance service delivery.
• Trained staff on best practices for deep cleaning techniques and safety protocols.
• Conducted quality inspections to maintain high standards of cleanliness and client satisfaction.
• Monitored team performance, providing feedback to improve efficiency and service quality.
• Resolved client concerns promptly, enhancing customer retention through superior service experiences.

• Served customers by bringing them food and drinks
• Assured customer satisfaction and meal quality
• Put together carry-out orders, verified completeness, and bagged items with utmost attention to detail
• Cleaned, swept, and otherwise maintained cleanliness of restaurant
• Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
• Processed refunds and exchanges for different products.
• Worked flexible schedule and extra shifts to meet business needs.
• Collected and authorized payments of guests.

• Worked at cash register and checked out customer's items that were being purchased.
• Maintained cleanliness of shop by vacuuming, organizing, and restocking when necessary.
• Helped customers navigate store, complete sales, and process returns.