Kaitlyn Gruber
Bakersfield,CA
Summary
Organized Receptionist Administrator with great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
13
13
years of professional experience
Work History
Direct Support Professional
Ten paramis inc
Ontario, California
09.2021 - Current
- Contacted medical providers on behalf of clients to follow up on appointments.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Assisted individuals in development of social skills to become integrated in community.
- Used approved crisis intervention techniques in emergency situations.
- Maintained clean and well-organized environment for client happiness and safety.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Receptionist Administrator
4 paws pet hospital
Bakersfield
03.2023 - 04.2024
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Maintained reception area cleanliness and tidiness.
- Managed the distribution of incoming mail, faxes, and packages.
- Assisted with administrative tasks such as data entry into company databases.
- Created spreadsheets to track customer information such as contact details and preferences.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Created presentations using Microsoft Office software applications.
- Organized and scheduled office events, meetings, and conferences, including logistics and attendee management.
- Adhered to company policies regarding confidentiality of sensitive information.
Customer Service Manager
jos a. bank
Charlotte, NC
08.2017 - 04.2020
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Server
Newks Eatery Cafe
Charlotte, NC
10.2015 - 11.2017
- Took orders from customers accurately and in a timely manner.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Assisted in training new servers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Set up tables in between patrons to reduce wait times.
- Garnished dishes and beverages to serve visually appealing menu items.
Cashier Team Lead
Rainbow Shops
Charlotte, NC
10.2011 - 05.2013
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Answered customer questions and provided store information.
- Answered phone calls to assist customers with questions and orders.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Education
High School Diploma -
South High School
Bakersfield, CA06-2009
Skills
- Office Equipment Maintenance
- Fee Collection
- Guest Relations
- Payment Collection
- Calendar Management
- Call handling
- Supply Management
- Reception Management
- Visitor assistance
- File Organization
- Appointment Scheduling
- Document retrieval
Timeline
Receptionist Administrator
4 paws pet hospital
03.2023 - 04.2024
Direct Support Professional
Ten paramis inc
09.2021 - Current
Customer Service Manager
jos a. bank
08.2017 - 04.2020
Server
Newks Eatery Cafe
10.2015 - 11.2017
Cashier Team Lead
Rainbow Shops
10.2011 - 05.2013
High School Diploma -
South High School