Olayemi Victoria Olasekan
Newark,USA
Summary
A motivated, compassionate and experienced healthcare professional seeking to use my acquired skills to help patients with their activities of daily living and all procedures required to nurse patients back to comfort. I am seeking to enhance my professional skills in a dynamic and fast paced workplace.
Offering excellent organizational abilities and strong aptitude for multitasking and prioritizing tasks. Contributes solid foundation in general office procedures and computer applications, ensuring smooth daily operations. Ready to use and develop administrative and communication skills in my desired role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant / Direct Support Staff
Consultcare Solutions
East Hanover Morris Town, NJ
01.2024 - Current
- Maintaining accurate records of daily activities, progress notes, medication logs, and incidents reports.
- Implementing and following individualized support plans tailored to each person’s needs.
- Engaging Clients with different life skills and promote independence in daily activities.
- Assistant Clients with basic housekeeping, light meal, dish washing and tidying.
- Advocacy movements.
- Implement and follow up on individuals Supports plan.
- Maintaining a positive and caring living with a working environment.
- Integrate Clients into their communities.
- Promoting Clients autonomy and independence
- Assisted clients with daily living tasks for increased autonomy and satisfaction.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Promoted safety and health by administering medications accurately and adhering to hygiene protocols.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Direct Support Staff
Iyaho Social Services
East Orange, NJ
01.2023 - 01.2024
- Assisting individuals with intellectual disabilities and autism with the completion of everyday task to achieve as much independence as possible.
- Providing personal support to participants in self-help.
- Providing community integration and social events.
- Implementing behavior management plans and addressing challenging behaviors.
- Teaching independent living skill such as personal hygiene, light housekeeping, phone management.
- Improved client well-being by providing emotional support and fostering strong relationships.
- Guided clients in building essential life skills such as budgeting, cooking, cleaning, and self-care routines for increased selfreliance.
- Documented client progress meticulously, enabling timely evaluation and adjustment of support plans.
- Served as a reliable point of contact between clients'' families and care providers to ensure continuity of care across settings.
- Maintained clean, safe, and well-organized patient environment.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Customer Service Representative
Sterling Bank Plc
Lagos Nigeria
08.2018 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Education
Patient Care Technician -
Essex County College Training Center
Newark, NJ08-2025
Project Management in Global Health
University of Washington DC - Professional Development Center
09.2022
Bachelors - Business Administration
University of Lagos
01.2015
Skills
- Excellent Communication Skills
- Interpersonal and Relationship Management Skills
- Patience and empathy with individuals with disabilities
- Strong observation and documentation skills
- Ability to follow instructions and adhere to safety protocols
- Knowledge of person-centered care approaches
- Crisis intervention and de-escalation techniques
- Customer and client relations
- Documentation and recordkeeping
- Verbal communication
- Multi-line phone proficiency
- Office equipment maintenance
- Mail distribution
- Records administration
- Customer service
- Office administration
- Data entry
- Computer skills
Certification
- NHA-Certified Phlebotomy Technician
- NHA-Certified EKG Technician
- American Red Cross- Basic Life Support
- Rutgers-Health-The Boggs Center on Disability and human Development. Positive Behavior Support
- American Red Cross – Blood-borne Pathogens Training
References
Available on request
Timeline
Administrative Assistant / Direct Support Staff
Consultcare Solutions
01.2024 - Current
Direct Support Staff
Iyaho Social Services
01.2023 - 01.2024
Customer Service Representative
Sterling Bank Plc
08.2018 - 05.2023
Bachelors - Business Administration
University of Lagos
Patient Care Technician -
Essex County College Training Center
Project Management in Global Health
University of Washington DC - Professional Development Center