Kaitlyn Hamel
Rancho Cucamonga
Summary
Dynamic professional with extensive experience in customer service and team collaboration. Proven ability in cash handling and problem-solving, enhancing operational efficiency. Recognized for training staff and cultivating strong client relationships, ensuring exceptional service and satisfaction in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Receptionist
Riverside Heights Healthcare Center
Riverside, CA
03.2025 - Current
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Answered multi-line phone system, directing calls to appropriate departments efficiently.
- Coordinated office supply inventory, maintaining stock levels for optimal operations.
- Trained new reception staff on procedures, enhancing team efficiency and performance.
Server
Buffalo Wild Wings
San Bernardino, CA
11.2022 - 03.2025
- Assisted in training new servers on menu items and service standards.
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Maintained cleanliness and organization of dining area, enhancing overall ambiance.
- Managed cash register operations, processing transactions efficiently and accurately.
- Upsold menu items effectively, contributing to increased sales and customer satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Developed knowledge of craft beers and sauces to provide informed recommendations to patrons.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Team Member
Target
La Verne, CA
11.2021 - 11.2022
- Maintained accurate inventory levels through regular stock checks.
- Assisted customers with product inquiries and store navigation.
- Ensured cleanliness and safety standards throughout store environment.
- Operated cash register, processed transactions efficiently and accurately.
- Flexible team member cross-trained across multiple departments
Education
High School Diploma -
Alta Loma High School
Alta Loma, CAAssociates in Business Administration - Human Resources Management
Chaffey College
Rancho Cucamonga, CA05-2027
Skills
- Leadership Support
- Cash Handling & POS systems
- Customer/Client relations
- Customer service
- Problem-solving
- Team collaboration
- Adaptability & Flexibility
Timeline
Receptionist
Riverside Heights Healthcare Center
03.2025 - Current
Server
Buffalo Wild Wings
11.2022 - 03.2025
Team Member
Target
11.2021 - 11.2022
High School Diploma -
Alta Loma High School
Associates in Business Administration - Human Resources Management
Chaffey College