Kaitlyn Hamson

• Managed schedules for eight physicians. Coordinating care with various surgical centers and co-managing physician offices.
• Ensured proper training and credentialing of team members on all surgical equipment and surgery processes.
• Maintained operational compliance and scheduled preventative maintenance to ensure lasers are properly calibrated
• Conducted patient screenings for LASIK and other refractive procedures.
• Assisted patients through surgical processes, ensuring they have realistic expectations and understand post op care.
• Ensured surgical supply is sufficient, ordered stock and ensured invoices are paid promptly.
• On-boarded two MD's. Credentialing, certifying and training on our clinics surgical processes.
• Managed post-market clinical study for mono vision LASIK.
• Developed processes for five new surgical procedures / services. Trained team on how to consult patients and assist surgeon in new procedures.
• Interviewed potential hires for new positions. Assigned roles and responsibilities.
• Reduced employee turnover by fostering a positive, supporting work environment.
• Handled disputes between employees promptly. Reprimanded and conducted reviews as necessary.

- Coordinated schedules to ensure that patients were streamlined through appointment process, and doctors were not overbooked.

- Verified insurance benefits for patients and handled payment.

- Trained new contact lens wearers on how to insert, remove and care for contacts.

- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.