Kaitlyn Heckendorf
Merrill
Summary
Dedicated professional with strong customer service and cash handling skills. Committed to enhancing guest satisfaction through effective complaint resolution and teamwork.
Overview
4
4
years of professional experience
Work History
Server/Bartender
The Dug Out
Merrill
05.2026 - Current
- Managed multiple tables efficiently during peak dining hours.
- Provided excellent customer service in a fast-paced restaurant environment.
- Greeted customers, answered questions, and recommended specials, contributing to increased sales.
- Resolved customer complaints to improve overall satisfaction.
- Trained new servers on procedures and service standards to ensure consistent service quality.
- Supported training sessions for new servers to ensure understanding of restaurant procedures.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server/Head Bartender
Red Granite
Merrill
01.2025 - Current
- Managed daily bar operations and ensured excellent customer service.
- Trained and mentored new bartenders on techniques and cocktail recipes.
- Provided excellent customer service in a fast-paced dining environment.
- Engaged with guests to create a welcoming and friendly atmosphere.
- Resolved customer complaints promptly, improving guest satisfaction and loyalty.
- Greeted customers, answered questions, and recommended specials, contributing to increased sales.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Took and processed customer orders accurately and efficiently.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Trained new servers on restaurant procedures and best practices, enhancing overall service quality.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Handled cash and credit transactions while ensuring accurate till management.
Lead Cashier
Park And Recreation
Merrill
06.2022 - Current
- Supervised and trained new cashiers on operational procedures and customer service standards.
- Greeted customers and provided excellent customer service.
- Addressed customer complaints promptly while remaining professional in challenging situations.
- Managed daily cash transactions and reconciled cash registers at community events.
- Opened and closed registers accurately according to established procedures.
- Maintained accurate financial records and reported discrepancies to management promptly.
- Organized cash handling procedures for various recreational programs and activities.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted in inventory management by tracking supplies needed for cashier operations.
- Collaborated with team members to improve workflow efficiency at park facilities.
- Maintained a clean and organized work environment to ensure customer satisfaction.
Education
High School Diploma -
Merrill High School
Merrill, WI05-2025
Skills
- Customer service
- POS operation
- Cash handling
- Sales techniques
- Complaint resolution
- Inventory management
- Team collaboration
- Effective communication
- Multitasking capabilities
- Time management
- Problem solving
- Willing to learn
- Strong work ethic
- Adaptability
- Quick learner
- Easy to pick up on new tasks
Timeline
Server/Bartender
The Dug Out
05.2026 - Current
Server/Head Bartender
Red Granite
01.2025 - Current
Lead Cashier
Park And Recreation
06.2022 - Current
High School Diploma -
Merrill High School