Kaitlyn Hedrick
Joplin,MO
Summary
Polite and prompt front desk attendant with many years of experience in customer service and building long-term positive relationships with customers through strong interpersonal skills.
Overview
3
3
years of professional experience
Work History
Front Desk Attendant
24 Elite Gyms
Joplin
01.2024 - Current
- Provided exceptional customer service at the front desk, handling member check-ins, answering phone calls, and addressing questions or concerns about billing or membership status.
- Enhanced gym member satisfaction by maintaining a clean and organized workout environment.
- Promoted a positive gym atmosphere, greeting members upon arrival and fostering an inclusive community for all fitness levels.
Cashier Team Lead
Academy Sports + Outdoors
Joplin, MO
10.2021 - 04.2024
- Promoted store credit card programs to increase repeat business and enhance customer relationships.
- Increased customer loyalty and retention.
- Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
- Trained new cashiers and cashier team leads on company policies, ensuring consistent quality of service across the team.
Education
Bachelor of Science - Kinesiology
Missouri Southern State University
Joplin, MO05.2024
Skills
- Communication skills
- Guest Relations
- Strong multitasking
- Problem-solving skills
Timeline
Front Desk Attendant
24 Elite Gyms
01.2024 - Current
Cashier Team Lead
Academy Sports + Outdoors
10.2021 - 04.2024
Bachelor of Science - Kinesiology
Missouri Southern State University