Edgardo Reyes
Gypsum,CO
Summary
Dedicated professional with experience at Mountain Recreation, focused on providing quality customer service and effective problem-solving. Bilingual, with experience in leadership, supporting member relations, and upholding safety protocols to contribute to a positive guest experience. Focused on maintaining a clean, organized facility, and encouraging smooth day-to-day operations.
Overview
3
3
years of professional experience
Work History
Front Desk Attendant
Mountain Recreation
Gypsum, CO
04.2022 - Current
- Greeting Visitors: Welcome guests and members with a friendly, professional demeanor
- Providing information: Answer inquiries regarding the facility, services, schedules, programs, events, and membership details.
- Touring New Guests: Show new visitors or members around the recreation center, explaining the available amenities, equipment, and policies.
- Handling Complaints: Address and resolve customer complaints or concerns in a timely and professional manner, escalating to supervisors as needed
- Providing Assistance: Offer help to members with any issues they may have, such as lost items, equipment malfunctions, or billing questions
- Check-In Procedures: Sign in members and guests as they arrive, verifying memberships and passes
- Membership Registration: Assist new members with the registration process, including filling out forms, issuing membership cards, and explaining benefits
- Renewals & Cancellations: Process membership renewals, cancellations, and upgrades, ensuring all information is updated in the system.
- Scheduling Classes and Events: Assist with scheduling and registering members for recreational classes, fitness programs, and events.
- Maintaining Cleanliness: Ensure that the front desk area and lobby are clean, organized, and well-maintained
- Equipment Check: Ensure that any recreational equipment or resources available for use (e.g., towels, racquets, mats) are well-stocked and in good condition
- Safety Protocols: Enforce safety rules and guidelines within the facility, ensuring that members and guests follow all posted policies.
- Reporting Issues: Report maintenance or repair issues (e.g., broken equipment, plumbing, HVAC) to the appropriate staff or management.
- Interacting with Staff: Coordinate with other staff members, including fitness instructors, facility managers, and janitors, to ensure smooth operations
- Emergency Response: In case of emergencies (e.g., medical issues, fire alarms), follow established procedures, assist in evacuations, or contact emergency services
Certified Lifeguard
Mountain Recreation
Gypsum, CO
11.2023 - Current
- Effective lifesaving methods include knowledge, capability, and comfort with American Red Cross lifeguarding, CPR, AED, and first aid skills.
- Monitors activities in and near the water through patron surveillance
- Observes swimmers and performs rescues, CPR, AED, and first aid when necessary
- Recognizes and responds quickly and effectively to all emergencies
- Works as a team with other lifeguards, facility staff, and management
- Communicates and enforces all rules, regulations, and ordinances governing the pool and pool activities to prevent accidents and maintain order in a professional manner.
- Prevents injuries by minimizing or eliminating hazardous situations or behaviors
- Performs opening duties, closing duties, or facility safety checks and inspections.
- Maintains a professional appearance and attitude, and carries out a high level of customer service.
- Performs various maintenance duties as needed and/or directed, to maintain a clean and safe facility.
- Test the pool water chemistry.
- Completing records and reports, as needed
- Act as a slide dispatcher as needed
- Attends mandatory in-services and training
- Complete a monthly swim set by the supervisors.
- Ability to proficiently pass announced or unannounced audits
- Performs other duties as assigned
Education
High School Diploma -
Eagle Valley Highschool
Gypsum, CO05-2024
Skills
- Customer service
- Time management
- Leadership
- Communication skills
- Efficient organization
- Problem-solving skills
- Strong multitasking
- Fluent in English and Spanish
Timeline
Certified Lifeguard
Mountain Recreation
11.2023 - Current
Front Desk Attendant
Mountain Recreation
04.2022 - Current
High School Diploma -
Eagle Valley Highschool
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