Alexandra Mackey
Stafford
Summary
I am a highly personable, customer service oriented professional with a varied range of skills and abilities that bring success and professionalism to any organization. A true team player that brings positivity and leadership where ever is needed. I have an ability to learn new skills in quick succession. I am passionate about growing with a company, competitive selling, learning new skills, and being a leader for a team.
Overview
6
6
years of professional experience
Work History
Front Desk Attendant
Onelife Fitness Gym
Stafford
10.2025 - Current
- Greeting visitors and directing them to the appropriate person or department.
- Answering and routing phone calls professionally.
- Managing appointment schedules and calendars.
- Handling incoming and outgoing mail.
- Maintaining a tidy and organized reception area.
- Greet visitors and clients with a warm, professional demeanor.
- Answer phone calls, and route them to the appropriate personnel.
- Manage appointment schedules, and maintain calendars.
- Handle incoming and outgoing mail and packages.
- Maintain a clean and organized reception area.
- Assist with administrative tasks, such as data entry and filing.
- Provide information to visitors and answer inquiries.
- Monitor office supplies, and order replacements as needed.
- Coordinate with maintenance staff for office upkeep.
- Support other departments with clerical tasks, as needed.
Beauty Advisor
Kohls - Sephora
Stafford
09.2025 - Current
- Provided expert skincare consultations to enhance customer beauty routines.
- Suggest and sell products and services to clients in all areas of the store.
- Introduce credits to all customers to help them discover the benefits of our loyalty programs.
- Knowledge of Sephora's policies and standards.
- Support special events, promotions, and priorities as they come up.
- Participate in inventory control.
- Contribute to safe and clean beauty demonstrations, with proper sanitation procedures.
- Knowledgeable of cashier functions, POS functions, and returns/exchanges.
- Demonstrate our Sephora values: Passion, Innovation, Expertise, Balance, Respect, Teamwork, and Initiative.
- Maintained product displays and ensured stock availability for popular items.
- Educated clients on current beauty trends and seasonal launches effectively.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
Housekeeper/Server
American Cruise Lines
Nashville
02.2025 - 09.2025
- Responsible for providing guests an elegant and memorable dining experience.
- Efficiently set-up and break-down breakfast, lunch, dinner, and cocktail hour including setting tables, arranging linen, silverware, china, and glassware.
- Cater to all culinary requests in an efficient manner.
- Acknowledge guests by name, escort them to their tables, present food, and beverage menus, suggest particular courses and wines and kindly answer any questions they may have on menu items.
- Efficiently relay orders to the galley, and serve various courses and beverages with care, ensuring that all items look presentable and are properly garnished and decorated before serving.
- In addition to the routine restaurant duties, Servers may have to perform other functions, such as greeting guests upon embarkation, serving afternoon teas and snacks, and cater evening entertainment.
- Responsible for creating and supporting an environment that is clean, safe, and attractive for our guests.
- Prioritizing comfort and cleanliness of staterooms, facilities, and communal areas around the ship.
- Acknowledge guests by name and kindly act for all housekeeping related inquiries and service requests according to American Cruise Lines' service standards.
- Vacuuming, sweeping, and mopping floors.
- Organizing inventory and stocking linen and supplies.
- Carefully cleaning up spills with proper equipment and notifying managers of necessary maintenance requests.
- Collecting and disposing of trash.
- Professionally cleaning upholstered furniture and lounge spaces.
- Creating genuine relationships with our guests and catering to all housekeeping requests in an efficient manner.
- In addition to the routine housekeeping duties, Housekeepers may be required to perform other functions, such as greeting guests upon embarkation, and helping during special events including but not limited to afternoon tea and snacks and participate in evening cocktail parties.
Barista
Dunkin Donuts
Stafford
02.2024 - 02.2025
- Preparing coffee using various preparation techniques and equipment.
- Selling coffee and coffee grinding and brewing equipment.
- Ensuring customer satisfaction by catering to guests' needs.
- Providing menu recommendations and additional information.
- Handling cash and credit transactions.
- Maintaining inventory and managing storage and supplies.
- Maintaining a safe, healthy, and appealing work environment
- Supporting and sustaining drive thru orders/pickups.
- Organizing and cleaning workspace.
- Applying teamwork to optimize top quality and speed for guests.
- Using standard point of sale system.
Server/Hostess
Chili's Bar & Grill
Stafford
11.2023 - 02.2024
- Helping with the dining room staff by clearing tables, setting proper utensils, replenishing water, and serving beverages
- Issue dining charges by verifying orders, calculating taxes, and totaling bills for to-go orders
- Receive payments by confirming credit charges, approving checks, accepting currency, and calculating and issuing change for To Go orders
- Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
- Contribute to team effort by accomplishing related results as needed
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
- Use visual cues to seat Guests in either the bar or dining area, depending on their preference
- Inform Guest of current promotions and who will be serving them to ensure a smooth hand off to the service staff
- Answer incoming calls to the restaurant and provide proper service
- Manage the flow of Guests into the Dining and Bar areas and provide correct wait times to incoming Guests if appropriate
- Tend to special Guest needs and requests
- Observant to Guests' needs throughout the dining experience to ensure they receive high-quality service (e.g., noticing a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
Customer Service Associate
Wawa
Stafford
11.2023 - 02.2024
- Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
- Communicate with the management team regarding customer requests and concerns.
- Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.
- Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
- Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.
- Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
- Prepare all made to order food and/or beverages according to recipe or customer specifications.
- Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly.
- Ensure the proper execution of assigned food service and beverage programs and procedures.
- Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.
Jewelry Consultant
Zales Outlet
Woodbridge
01.2023 - 12.2023
- I personally aid clients and guests with their jewelry or jewelry repair process. An important aspect of my job is to greet clients and walk-ins in a friendly and courteous manner and offer services we provide at our location.
- Responding to their needs, questions, and requests in a prompt and efficient manner.
- I discuss clients' criteria, including desired items and budget, and present merchandise accordingly. This includes listening closely to the client and accurately show them as many options as possible that fit into their standards in a friendly and patient manner.
- Persuasive communication skills with clients and peers.
- Superb organizational and merchandising presentations.
- Highly motivated and detail oriented.
- Friendly and upbeat attitude.
- Providing sales presentations based on the features and benefits of our products, closing sales, and clientele with existing or new clients.
- Developing and learning an in-depth knowledge of merchandise to provide the best experience for our customers.
- Maximizing sales utilizing teamwork, peer to peer coaching, and methods of selling such as personalizing the sale to the unique needs of the customer.
- Knowledge of supporting correct inventory of all merchandise and ensuring merchandise security.
- Performing duties related to opening or closing the store.
Barista
Starbucks
Stafford
03.2020 - 12.2023
- Provide excellent customer service and correct order satisfaction per company metric goals daily
- Operate a point-of-sale system including tendering of payment, refunds, specialty purchases, and reconcile register at the end of each business day in the form or electronic audit reports
- Prepare foods, such as sandwiches and baked goods, and grinding, blending, brewing of coffee and tea products per customer specification
- Prepare the bi-weekly employee schedule to ensure coverage based on individual availability
- Update/create seasonal sales reports for corporate review based on current product launch
- Perform the duties of an opener, closer, inventory specialist, and trainer of new-hire employees including completion of written reports
- Ensure store is clean and organized at all times
- Memorizing Recipes for best guest experience and training purposes
- Inventory Management of merchandise and ensuring orders are accurate
- Delivering teamwork among staff for operational efficiency
Education
High School Diploma -
Colonial Forge High School
Stafford05.2020
Skills
- Microsoft
- Customer Service
- Restaurant Bar
- Commercial Cleaning
- Hospitality
- Phone etiquette
- Appointment management
- Cash handling
- Team collaboration
- Professional demeanor
- Communication skills
- Strong multitasking
- Guest relations
- Customer service expertise
- POS systems
- Food safety standards
- Coffee preparation
Timeline
Front Desk Attendant
Onelife Fitness Gym
10.2025 - Current
Beauty Advisor
Kohls - Sephora
09.2025 - Current
Housekeeper/Server
American Cruise Lines
02.2025 - 09.2025
Barista
Dunkin Donuts
02.2024 - 02.2025
Server/Hostess
Chili's Bar & Grill
11.2023 - 02.2024
Customer Service Associate
Wawa
11.2023 - 02.2024
Jewelry Consultant
Zales Outlet
01.2023 - 12.2023
Barista
Starbucks
03.2020 - 12.2023
High School Diploma -
Colonial Forge High School