Amoni Pouncey-Newby
New Haven
Summary
Dynamic professional with a proven track record in customer service and sales, notably at Vans Off The Wall. Excelled in guest relations and conflict management, enhancing customer satisfaction and loyalty. Skilled in efficient organization and multitasking, adept at creating welcoming environments and managing high-stress situations. Demonstrated ability to boost team performance and achieve operational excellence.
Overview
4
4
years of professional experience
Work History
Front Desk Attendant
Bowlero Lanes
12.2021 - 12.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
- Organized and maintained thorough record-keeping systems for guest information and billing details to ensure accurate documentation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Attended to front office needs by greeting visitors and providing assistance.
- Managed customer transactions, prepared daily deposits, updated files, processed registrations and maintained public records.
Delivery Driver
Amazon DSP
09.2022 - 04.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Sales Associate
Vans Off The Wall
11.2020 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelors Degree - Music Production
The Los Angeles Film School
Los Angeles, CASkills
- Strong multitasking
- Problem-solving skills
- Guest relations
- Efficient organization
- Welcoming guests
- Multi-line phone systems
- Marketing
- Correspondence management
- Exceptional communication
- Time management
- Greeting guests
- Empathy and patience
- Cash handling
- Customer service expertise
- Listening skills
- Conflict management
- Sales expertise
- Credit and cash payments
- Guest accommodations
- Customer service
- Guest services
- Team building
Timeline
Delivery Driver
Amazon DSP
09.2022 - 04.2024
Front Desk Attendant
Bowlero Lanes
12.2021 - 12.2024
Sales Associate
Vans Off The Wall
11.2020 - 01.2023
Bachelors Degree - Music Production
The Los Angeles Film School