Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Kaitlyn Helderman

Vincennes,IN

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking Substitute Teacher with skills to step into any classroom environment and support student needs with excellent discussion management, lecturing and mentoring abilities. Knowledgeable about special intervention plans, recordkeeping requirements and strategies for maintaining classroom discipline. Grades papers and homework and records grades for lead teacher.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Lowe's
Vincennes, IN
05.2022 - Current
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Resolved customer inquiries in a timely manner.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Followed up with customers after purchase to ensure satisfaction.
  • Suggested product solutions based on individual customer needs.
  • Answered phone calls from customers promptly and courteously.

Substitute Teacher

Vincennes Community School Corporation
Vincennes, IN
05.2022 - Current
  • Provided instruction and guidance to students in the absence of a regular teacher.
  • Assisted with classroom management issues when needed.
  • Implemented school policies and procedures in the classroom.
  • Monitored student progress throughout the day.
  • Encouraged positive behavior among students through effective communication techniques.
  • Ensured that each student had access to appropriate materials and resources.
  • Promoted a safe and secure atmosphere within the classroom setting.
  • Provided classroom instruction outlined in teacher's lesson plans.

Education

High School Diploma -

Vincennes Lincoln High School
Vincennes, IN
05-2022

Bachelor of Science - Special Education

Vincennes University
Vincennes, IN

Skills

  • Customer Support
  • Clerical Support
  • Team Collaboration
  • Point of sale systems
  • Regulatory Compliance
  • Inbound and Outbound Calling
  • Behavior Modeling
  • Activity management
  • Special Education
  • Verbal and written communication
  • Behavior Management
  • Classroom Organization
  • Student Engagement

Accomplishments

  • I had received a scholarship from the Spirit of the Vincennes Rendezvous my senior year of high school to use for my very first year of college

Languages

English
Native/ Bilingual

Timeline

Customer Service Associate

Lowe's
05.2022 - Current

Substitute Teacher

Vincennes Community School Corporation
05.2022 - Current

High School Diploma -

Vincennes Lincoln High School

Bachelor of Science - Special Education

Vincennes University
Kaitlyn Helderman