Kaitlyn Helfert
Tennyson,IN
Summary
Dedicated and ambitious Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Maintains calm in stressful situations and when communicating with difficult individuals to avoid escalation.
Overview
5
5
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
01.2022 - Current
- Interact with public to give directions, explain rules, and regulations and respond to inquiries.
- Perform pat-downs, operate x-rays, use explosive detection machines, authenticate boarding passes and identification to prevent fraudulent travel, and locate prohibited items.
- Maintain awareness and focus to identify potentially life-threatening objects.
- Engage in casual conversations with individuals to assess and analyze behaviors.
- Manually screen passengers unable to pass through metal detectors or who triggered alarms.
- Direct passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Provide customer service.
Associate
Walmart
03.2020 - 01.2022
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Engaged in friendly conversation with customers to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
United States Army
United States Department Of Defense
05.2019 - 11.2019
- Trained in use of tear gas, enemy defense tactics, hand-to-hand combat, use and maintenance of M4
- Trained in combat first-aid
- Accomplished various tasks under intense pressure and time constraints
Interlake State Recreation Area
Interlake SRA
06.2018 - 08.2018
- Maintain trails and riding areas
- Up keep grounds around property
- Effectively communicate with the supervisor on duty while out on trails to ensure safety of myself and colleagues
- Do proper safety checks on equipment
- Prepared reports for management regarding status and progress of projects
Education
High School Diploma -
Tecumseh High School
Lynnville, IN05.2019
Skills
- Diverse
- Passenger Support
- Customer Relations Skills
- Social Perceptiveness
- Complex Problem-Solving
- Situational Awareness
- Active Learning
- Passenger Interaction
- Customer Service and Assistance
- Punctual
- Organized
Accomplishments
TSA 2022 Quarter 4 Officer of The Quarter
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
01.2022 - Current
Associate
Walmart
03.2020 - 01.2022
United States Army
United States Department Of Defense
05.2019 - 11.2019
Interlake State Recreation Area
Interlake SRA
06.2018 - 08.2018
High School Diploma -
Tecumseh High School
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