Kaitlyn Helms
Roseville,CA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
11
11
years of professional experience
Work History
Clerical Worker
Roseville Rv Rentals
Roseville, CA
06.2023 - Current
- Answer and manage incoming phone calls to provide excellent costumer service
- Book and schedule RV rentals efficiently to meet client needs
- Communicate with clients throughout their stay to address inquiries and provide support
- Ensure all RVs are thoroughly cleaned and prepared for the next rental
- Handle problem-solving tasks to resolve issues promptly and maintain customer satisfaction
Private Nanny
Private Nanny
10.2023 - 03.2024
- Attends to children’s physical, emotional, social, and cognitive requirements through personalized care
- Cultivates a secure, loving, and dynamic atmosphere that fosters the children’s growth and well being
- Transport children to extracurricular activities
- Planning and prepare meals that cater to dietary needs
- Organize creative and educational activities
Bartender/Server
Our Bar
05.2021 - 01.2024
- Took and managed drink and food orders efficiently, ensuring a high level of customer satisfaction
- Verified customer IDs to maintain legal compliance and a safe environment
- Mixed a wide variety of cocktails with accuracy and consistency, adhering to standardized recipes and customer preferences
- Delivered exceptional customer service, fostering a welcoming and engaging atmosphere
- Proficiently operated the POS system to process transactions quickly and accurately
- Increased sales through effective upselling techniques and by creating popular signature drinks and shooters
- Maintained cleanliness and organization of the bar area, adhering to health and safety standards
Medical Assistant
Sasse Surgical and Associates
03.2019 - 01.2021
- Interview patients and record medical histories and vital signs
- Dispose of contaminated supplies and sterilize medical instruments
- Instruct patients about medication or special diets, remove stitches, and change dressings
- Take patient phone calls and relay any questions or concerns to a provider
- Administered medications under providers instructions
- Cleaned and dressed patients’ post-surgical wounds
- Proficient in using medical terminology in professional settings to ensure accurate communication and documentation
Cocktail Server
Grand Sierra Resort and Casino
12.2017 - 06.2018
- Efficiently took and delivered drink orders, ensuring a high level of customer satisfaction
- Relayed beverage orders to the bartender, coordinating effectively to maintain quick service
- Maintained a clean and orderly gaming area, contributing to a positive guest experience
- Delivered drinks promptly and accurately, demonstrating strong time management skills in a fast-paced environment
- Provided excellent customer service, enhancing the overall guest experience and encouraging repeat business
Special Education Assistant
Washoe County School District
08.2013 - 06.2018
- Helped educate special needs children with social and life skills
- Assisted with bathroom needs, as needed
- Support student IEP goals under the supervision of the special education resource teachers
- Assist students in learning processes through reinforcement of positive behavior, individual instruction, socialization, and good communications
Education
Associates of medical assisting -
Career college of northern nevada
01.2019
High school diploma -
reed high school
06.2012
Skills
- Customer Service
- Time Management
- Scheduling appointments
- Active and Eager learning
- Strong organizational skills
- Attention to detail
- Team bonding
- Medical terminology
- Social media
References
- Allison Miller, Employer, Private Household, Reno, NV, 775-685-4713
- Sarah Nolle, Bar Manager, Our Bar, Reno, NV, 775-530-9180
- Daisy McGaughey, Office Manager, Sasse Surgical and Associates, Reno, NV, 775-385-9049
Timeline
Private Nanny
Private Nanny
10.2023 - 03.2024
Clerical Worker
Roseville Rv Rentals
06.2023 - Current
Bartender/Server
Our Bar
05.2021 - 01.2024
Medical Assistant
Sasse Surgical and Associates
03.2019 - 01.2021
Cocktail Server
Grand Sierra Resort and Casino
12.2017 - 06.2018
Special Education Assistant
Washoe County School District
08.2013 - 06.2018
Associates of medical assisting -
Career college of northern nevada
High school diploma -
reed high school
Similar Profiles
Brady FredricksonBrady Fredrickson
Cleaned/Detailed RVs at RV Phoenix LLC - RV RentalsCleaned/Detailed RVs at RV Phoenix LLC - RV Rentals
Arlez SerranoArlez Serrano
Trailer Rentals at STAR RV & Trailer RentalsTrailer Rentals at STAR RV & Trailer Rentals
Heidi M. HannahHeidi M. Hannah
Assistant Branch Manager at Blacksford Luxury RV RentalsAssistant Branch Manager at Blacksford Luxury RV Rentals