Kaitlyn Herman
ORLANDO,FL
Summary
Dynamic professional with a proven track record at the Walt Disney World Company. Positive and upbeat team player with comprehensive knowledge of clerical needs and file management.
Excellent communication and prioritization skills.
Polite team player offering excellent customer service, organization, and time management skills. Skilled in coordinating invoicing and billing activities.
Friendly photographer focused on guest safety, positive experiences, and frame-worthy photos. Organized and attentive, able to identify and quickly resolve operational issues, and maintain smooth operations. Customer-focused, with excellent relationship-building and communication skills.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing a strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team!
Overview
11
11
years of professional experience
Work History
Photographer
Walt Disney World Company
11.2021 - Current
- Took photos from different angles and perspectives to capture perfect images.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Maintained photography equipment, ensuring gear was in optimal condition for all shoots.
- Captured stunning images for variety of projects.
- Generated cost-effective solutions for client's photography needs.
Sales Associate
Lilly Pulitzer
06.2021 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Trainer Food and Beverage
Walt Disney World
05.2021 - 10.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Revolutionized safety training, significantly reducing workplace accidents.
Food and Beverage
Walt Disney World Company
08.2019 - 10.2021
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Adhered to health and safety standards while handling food and beverages.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Ride Operator
Walt Disney World Company
01.2020 - 03.2020
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
Clerk
Brooklyn License Bureau
03.2018 - 07.2019
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Optimized office space usage, arranging workstations to maximize productivity.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
Small Business Owner
Self Employed
03.2014 - 07.2019
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Education
Arizona Christian University
Phoenix, AZHigh School Diploma -
Coventry High School
Akron05.2018
Skills
- Problem-solving
- Digital photography
- Creative vision
- Client relations
- Safety Procedures
- Organization
- Planning and coordination
- Self-motivated
- Schedule and calendar management
- Billing and invoicing
- Customer satisfaction
- Professional and Mature
- Scanning and copying
- Communications
Timeline
Photographer
Walt Disney World Company
11.2021 - Current
Sales Associate
Lilly Pulitzer
06.2021 - 10.2022
Trainer Food and Beverage
Walt Disney World
05.2021 - 10.2021
Ride Operator
Walt Disney World Company
01.2020 - 03.2020
Food and Beverage
Walt Disney World Company
08.2019 - 10.2021
Clerk
Brooklyn License Bureau
03.2018 - 07.2019
Small Business Owner
Self Employed
03.2014 - 07.2019
Arizona Christian University
High School Diploma -
Coventry High School
Similar Profiles
Kirsten SontagKirsten Sontag
Food & Beverage Quick Service at Walt Disney World CompanyFood & Beverage Quick Service at Walt Disney World Company
Joshua KhoobaJoshua Khooba
VIP Tours - Backend Operations at Walt Disney World CompanyVIP Tours - Backend Operations at Walt Disney World Company
Jordan MourningJordan Mourning
Attractions Cast Member at Walt Disney World CompanyAttractions Cast Member at Walt Disney World Company
Jessica TaylorJessica Taylor
Disney Entertainment Trainer at Walt Disney World CompanyDisney Entertainment Trainer at Walt Disney World Company
Estefanie CumbasEstefanie Cumbas
Spanish Instructor | Assistant Soccer Coach at Piedmont Academy, INCSpanish Instructor | Assistant Soccer Coach at Piedmont Academy, INC