Kaitlyn Holman
Canton,MS
Summary
Enthusiastic, reliable, and motivated individual passionate about healthcare and helping people. Team player, works well both independently and within team settings to achieve independent and team goals. Skilled communicator and problem solver committed to responsibilities. Effective organizational skills and multitasker, aiming to combine these skills to successfully fulfill a role in a clinic.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Smallcakes Cupcakery & Creamery
07.2023 - Current
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Responded to customer calls and emails to answer questions about products and services.
- Handled billing and payment.
- Trained new associates in company policies and procedures.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
Shift Leader
Smoothie King
06.2023 - 08.2023
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Frequently inspected production area to verify proper equipment operation.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Education
High School Diploma -
Germantown High School
Madison, Mississippi05.2024
Skills
- Customer Support
- Clerical Support
- Scheduling
- Problem Resolution
- Sales closing
- Excellent Communication
- Time Management
- Data Evaluation
Timeline
Customer Service Associate
Smallcakes Cupcakery & Creamery
07.2023 - Current
Shift Leader
Smoothie King
06.2023 - 08.2023
High School Diploma -
Germantown High School
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