Kaitlyn Houlihan
Plainfield,IL
Summary
Personable and dedicated with strong ability to lead and motivate teams in retail environment. Understands key retail operations, inventory management, and customer service principles, combined with skills in team supervision and sales strategies. Committed to driving store performance and ensuring customer satisfaction through effective management.
Overview
10
10
years of professional experience
Work History
Store Manager
Party City
01.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Responsible for hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised third-party conducted inventory audits.
Store Manager/ Seasonal Popup Halloween City
Party City
08.2021 - 11.2021
- Established and launched a pop-up Halloween store from scratch.
- Implemented layouts and set up displays, turning vacant spaces into engaging retail environments.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Recruited new temporary staff for seasonal roles.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Closed and dismantled store to ensure building returned in excellent condition.
Operations Lead
Party City
05.2016 - 08.2021
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Processed incoming freight and paperwork
- Planned out and executed seasonal pog changes to ensure a clean and timely transition
- Prepped store for opening or closing
- Managed daily cash preparation of register tills and deposits nightly
- Conducting end-of-day documentation tasks.
Cashier
Party City
09.2014 - 05.2016
- Helped guests during the checkout process.
- Customer Service
- Utilized POS system for processing transactions.
- Accurately pick and pack online orders
Salad Bar Clerk
Marianos
02.2016 - 05.2016
- Prepared salad bar buffet items and filled containers with assortment of vegetables, fruits, condiments and garnishes.
- Replenished buffet food when quantities became low.
- Fulfilled written and verbal orders by serving various food.
- Complied with safety standards while handling food and buffet equipment.
- Cleaned up spilled food and condiments to keep buffet area well-maintained.
- Collaborated with team members to efficiently restock the salad bar during peak hours, ensuring a positive customer experience.
Education
High School Diploma -
Plainfield South High School
Plainfield, IL05.2015
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Friendly and positive
- Outstanding communication skills
- Reliable
- Punctual
- POS systems
- Store operations
- Detail Oriented
- Energetic
Timeline
Store Manager
Party City
01.2022 - Current
Store Manager/ Seasonal Popup Halloween City
Party City
08.2021 - 11.2021
Operations Lead
Party City
05.2016 - 08.2021
Salad Bar Clerk
Marianos
02.2016 - 05.2016
Cashier
Party City
09.2014 - 05.2016
High School Diploma -
Plainfield South High School
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