Kaitlyn Jackson
Jackson,TN
Summary
Professional with strong background in customer service and order preparation. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Online Personal Shopper
Walmart
02.2024 - Current
- Shopping items for customer orders accurately and timely to ensure customer satisfaction
- Accurately and timely preparing and dispensing orders to customers
- Managed customer inquires and provided timely responses to enhance satisfaction
- Worked quickly under fast-paced and busy hours, making sure to be as accurate as possible
- Assisted customers on the sales floor as well as on phone calls with any discrepancies or inquiries regarding their orders
Order Preparation Assistant
Kyrus Print Solutions
03.2020 - Current
- Assisted preparation of large labeling orders
- Following direct orders to package kits correctly
- Prepared multiple boxes of orders for shipment to multiple locations accurately
Sales Associate/Shift Leader
Plato's Closet
02.2023 - 08.2024
- Processed transactions accurately using a point-of-sale register system
- Assisted customers with product selection, enhancing overall shopping experience
- Assisted in training new staff members to assure quality customer service, increasing sales and producing profit
- Ensured all registers were counted correctly and all transactions were done correctly for financial assurance within the company
Cashier
Food Giant
09.2022 - 02.2023
- Maintained tidiness of sales floor and register areas at the end and beginning of shifts
- Ensured quality customer service by assisting customers with needs and sales on the register
- Assisted other departments with shelf stocking
- Counted registers at the beginning and end of shifts, decreasing financial discrepancies
Education
High School Diploma -
HomeLife Academy
Jackson, TNSkills
- Order Preparation
- Customer Service expertise
- Phone Etiquette
- Ability to handle high stress situations
- Multitasking
- Shipping
- Money counting and handling
Timeline
Online Personal Shopper
Walmart
02.2024 - Current
Sales Associate/Shift Leader
Plato's Closet
02.2023 - 08.2024
Cashier
Food Giant
09.2022 - 02.2023
Order Preparation Assistant
Kyrus Print Solutions
03.2020 - Current
High School Diploma -
HomeLife Academy
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